Kasandra Jones-Webb
Memphis,TN
Summary
Friendly and reliable associate offering unmatched customer service and workplace focus. Also bring great customer service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
Nike Warehouse
07.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Work From Home Agent
Mident
07.2021 - 07.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Technical Operator
Rockwool
06.2017 - 07.2021
- Improved production efficiency by implementing new technical processes and equipment upgrades.
- Optimized machine performance for increased output through regular maintenance and calibration.
- Enhanced product quality by closely monitoring and adjusting production settings as needed.
- Reduced downtime by swiftly troubleshooting and resolving technical issues with machinery.
- Collaborated with cross-functional teams to ensure smooth workflow and meet deadlines for deliverables.
- Maintained safety standards within the workplace by adhering to company policies and conducting regular inspections of equipment.
- Provided training to new hires on operating procedures, ensuring a skilled workforce capable of maintaining high levels of production.
- Streamlined workflow by organizing tools, materials, and workspace for maximum efficiency.
- Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
Education
Associate of Applied Science - Medical Assisting
Concord Career College
Memphis, TN05.2004
High School Diploma -
Hernando High School
Hernando, MS05.1990
Skills
- Product Restocking
- Product Recommendations
- Drawer Balancing
- Cash Handling
- Customer Assistance
- Cash Register Operation
- ID Verification
- Written and Verbal Communication
- Customer Relations
- Inventory Management
- Refunds and Exchanges
- Order Packaging
- Staff Training
Languages
English
Native or Bilingual
Timeline
Cashier
Nike Warehouse
07.2023 - Current
Work From Home Agent
Mident
07.2021 - 07.2023
Technical Operator
Rockwool
06.2017 - 07.2021
Associate of Applied Science - Medical Assisting
Concord Career College
High School Diploma -
Hernando High School
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