KASANDRA LOPEZ
CONFLUENCE HEALTH
Wenatchee,WA
1
Language
5
years of professional experience
Experienced with customer engagement and store performance with a proven track record in managing inventory and ensuring store compliance. Utilizes effective communication skills to support team objectives, enhance customer satisfaction and streamline store operations through effective problem-solving.
Work History
Certified Medical Assistant
1 Year 1 Month- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Obtained medical information and measured vital signs, weight, and height.
- Supported physicians in conducting examinations, procedures, and diagnostic tests to ensure quality patient care.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Prepared examination rooms for patients by stocking necessary materials and ensuring cleanliness to enhance patient experience.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Worked independently with other professionals to provide quality health care to patients.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Ensured timely authorization of medication refills for continuity of care and provided prescription information to pharmacies.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Delivered customer service to patients by answering questions about medical procedures and insurance policies, fostering a positive patient environment.
Deli Clerk
1 Year 3 Months- Delivered exceptional customer service by addressing inquiries and resolving issues to ensure customer satisfaction.
- Utilized knowledge of deli products to make recommendations and drive sales growth.
- Provided exceptional customer service, handling customer inquiries and resolving issues in a professional manner.
- Collaborated with team members to meet sales goals and enhance overall customer experience.
- Leveraged knowledge of deli products to recommend items and increase sales.
Food Service Worker
1 Year- Prepared and served nutritious meals to patients, staff, and visitors in a fast-paced healthcare environment.
- Demonstrated attention to detail and quality control, ensuring patient safety and satisfaction.
- Utilized hospital food service software and systems to manage patient diets, allergies, and preferences.
- Collaborated with healthcare teams to provide personalized nutrition care and support.
- Maintained a clean and sanitary food service environment, adhering to hospital infection control protocols.
Third Key Holder
1 Year- Assisted with opening and closing store procedures, ensuring a secure and efficient environment.
- Led sales associates, fostering teamwork and delivering exceptional customer service.
- Oversaw cash handling, inventory management, and visual merchandising with precision to enhance store presentation.
- Resolved customer complaints and concerns through effective communication, ensuring customer satisfaction.
- Maintained a high level of product knowledge, making recommendations and driving sales growth.
- Monitored inventory levels and restocked products to support visual presentation.
- Trained associates on store standards, register procedures, and daily routines.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
Education
Medical Assistant - MA-C
High School Diploma
Skills
Patient care
Attention to detail
Cleaning and sanitizing
Time management
Customer service
Phone etiquette
Teamwork and collaboration
Flexible and adaptable
Professionalism and ethics
Basic mathematics
Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
CONFLUENCE HEALTH
09.2025 - CurrentRead More
Deli Clerk
SAFEWAY
03.2024 - 06.2025Read More
Food Service Worker
CONFLUENCE HEALTH
06.2022 - 06.2023Read More
Third Key Holder
CLAIRE'S
07.2021 - 07.2022Read More
Wenatchee Valley College
Medical Assistant from MA-C
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Eastmont High school
High School Diploma
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