Kasandra Lugo
Lawrence,MA
Summary
Compassionate and detail-oriented Healthcare Professional with 4 years of experience in patient care. Focused on serving adult and geriatric patient populations to assist in emotional and physical needs with empathy and a culturally sensitive mindset. As well as demonstrate competency in patient care, documentation, effective communication, and collaboration with other health care professionals.
Professional Collections specialist for 5+ years, responsible for
overdue bills and collecting payments from those who owe, also while
enduring that the consumers assets are safe while also making sure
those responsible for unpaid bills are contacted immediately. Highly
adaptable and dedicated to producing error-free results, safe working
conditions and quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collection Member Service Representative
F.H. Cann & Associates
08.2018 - Current
- Awarded Top collector year 2019-2020
- Excellent communication skills
- Knowledge of billing procedures and collection techniques (e.g., skip tracing)
- Familiarity with laws related to debt collection laws (e.g., FDCPA)
- Working knowledge of MS office and databases
- Comfortable working targets
- Patient and ability to manage stress
- Skilled in negotiation
- Problem-solving skills.
Personal Care Assistant (PCA)
Tempus Unlimited
01.2020 - Current
- Transported clients to and from medical appointments with safety and efficiency.
- Scheduled daily and weekly care hours for client caseload.
- Scheduled and accompanied clients to medical appointments.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Built strong relationships with clients to deliver emotional support and companionship.
C.S.R / Lead Salesperson
Aarons Sales & Lease
10.2017 - 08.2019
- Greet customers and ascertain what each customer wants and needs
- Open and close cash registers
- Counting money, separating charge slips, coupons, and vouchers, balance cash drawers and make deposits
- Managing CSR staff
- Overseeing daily operations
- Providing exceptional customer service
- Also developing strategies to improve the store's performance.
Collection Specialist
Valentines & Kebartes
01.2015 - 07.2017
- Excellent communication skills
- Knowledge of billing procedures and collection techniques (e.g., skip tracing)
- Familiarity with laws related to debt collection laws (e.g., FDCPA)
- Working knowledge of MS office and databases
- Comfortable working targets
- Patient and ability to manage stress
- Skilled in negotiation
- Problem-solving skills.
Education
No Degree - General Health Specialization
Northern Essex Community College
Lawrence, MA06.2026
High School Diploma -
Lawrence High School
Lawrence, MA06.2015
Skills
- Budget Planning
- Data Entry
- Communication
- Problem Identification
- Problem-solving
- Bilingual
- Microsoft Office
- Excel
- Powerpoint
- Records Management
- Cash Handling
- Elderly Care
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- AED
- CPR
- First-Aid
Timeline
Personal Care Assistant (PCA)
Tempus Unlimited
01.2020 - Current
Collection Member Service Representative
F.H. Cann & Associates
08.2018 - Current
C.S.R / Lead Salesperson
Aarons Sales & Lease
10.2017 - 08.2019
Collection Specialist
Valentines & Kebartes
01.2015 - 07.2017
No Degree - General Health Specialization
Northern Essex Community College
High School Diploma -
Lawrence High School
- AED
- CPR
- First-Aid
Similar Profiles
Angel DolopeiAngel Dolopei
Customer Service Representative at F.H. Cann & Associates Inc.Customer Service Representative at F.H. Cann & Associates Inc.
Alexia ReartesAlexia Reartes
Customer Service Representative at F.H. Cann & AssociatesCustomer Service Representative at F.H. Cann & Associates
Tychelle TaylorTychelle Taylor
Customer Service Representative at FH Cann & Associates IncCustomer Service Representative at FH Cann & Associates Inc