KaSandra Redd
Jacksonville
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
Conviva Care Solutions
Jacksonville
12.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments according to physician orders.
- Collected and labeled laboratory samples from patients, ensuring accuracy for testing processes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on the blood draw process to ease anxiety.
- Supported healthcare providers during patient examinations and procedures to enhance care delivery.
- Communicated effectively with patients regarding their concerns and needs.
- Guided patients through treatment plans and medication instructions to promote understanding and adherence.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-up care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared patients for surgery by explaining pre-operative procedures and post-operative care instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative tasks, including insurance verification and billing processes.
Medical Assistant/Receptionist
Baptist Medical Center
Jacksonville
08.2024 - 11.2024
- Coordinated efficient patient check-in and check-out processes to enhance patient experience.
- Assisted patients with scheduling appointments and managing medical records.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Handled patient inquiries via phone, delivering accurate information and ensuring timely responses.
- Processed insurance claims and verified patient eligibility for services.
- Maintained accurate medical records by filing, retrieving, scanning, copying, and faxing documents as requested to support physicians and staff.
- Managed electronic health records using industry-standard software systems.
Client Relations Specialist
Your Hearing Network
Jacksonville
04.2023 - 05.2024
- Receives and facilitates communication from existing members/customers/networks on all matters regarding the plans and referrals provided by YHN
- Coordinated medical appointment scheduling and ordering/delivery of medical supplies and equipment through inbound/outbound calls and emails with customers, vendors, case managers, and healthcare providers across multiple databases
- Resolved customer issues through comprehensive follow-up and collaboration with necessary parties, ensuring timely solutions and customer satisfaction
- Works with high degree of autonomy on scheduled responsibilities, and completes tasks within determined turnaround time
- Processed hearing aid orders from providers and plan partners while managing communications with manufacturers to provide order status updates
- Works with manufacturers and plan partners on order inquiries and initiates credit/rebill and/or trial extension period requests
- Understood multiple products and services to facilitate medical care for customers and shifted responsibilities to ensure appropriate coverage.
- Maintains patient privacy and patient confidentiality under requirements of federal and state laws, including HIPAA, and in accordance with company policies
Customer Service Advocate
Optum Rx United Health Group
Jacksonville
10.2020 - 03.2023
- Inbound call verifying insurance benefits
- Checked formulary and tier structures for covered medications
- Explain deductible and moop(max out of pocket)
- Process trails claims to check copays
- Refill medication through mail order
- Submitted prior authorization forms to doctor offices for medication approvals
- Coordinated with pharmacists and doctor offices to facilitate verbal script transfers
- Assuring processing of local pharmacy claims are pricing properly through insurance
- Operated efficiently from a remote location
Certified Medical Assistant
Ascension
Jacksonville
10.2018 - 07.2020
- Take vital signs
- Venipuncture
- Administer vaccine injections for kids' school records
- Assist doctor with wound care
- Verify insurance
- Process prior authorization to rough third party cover my meds
- Managed electronic medical records, enhancing accuracy of patient information.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy.
- Adhered to OSHA regulations to ensure a safe environment.
Certified Medical Assistant
UF Health
Jacksonville
04.2013 - 09.2018
- Took vital signs to assess patient health status and support clinical decision-making
- Administer vaccine injections for kids school records
- Venipuncture
- Assisted doctor with wound care to promote healing and enhance patient comfort
- EKG
- Verified insurance to ensure patient coverage and facilitate seamless care
- Maintained electronic medical records for efficient healthcare administration
- Ensured compliance with HIPAA regulations to protect patient privacy
- Adhered to OSHA standards for workplace safety and health
Education
Medical Assistant Diploma - Medical Assisting
Sanford Brown Institute
Jacksonville, FL03-2012
Diploma -
Jean Ribault High School
Jacksonville, FL05-2006
Some College (No Degree) - Medical Billing
MedCerts
Online05-2026
Skills
- Phlebotomy techniques
- Laboratory specimen collection
- Immunization administration
- Medical Terminology
- Medical Receptionist
- Medical Office Experience
- Medical Scheduling
- Electronic health records
- Insurance Verification
- HIPAA compliance
- Clinical Equipment Handling
- Infection control procedures
- Respiratory therapy functions
- Neurology assessments
- EKG monitoring
- Simple dressings
- Specimen labeling
- Telemedicine Support
- Geriatric Care
- Case management
- Medical procedures
- Medical office administration
- Computer skills
- Customer service
- Lab equipment setup
- Customer service
- Communication skills
- Laboratory specimen collection
- Geriatric Care
- Ear irrigation
Certification
Certified Medical Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Assistant/Phlebotomist
Conviva Care Solutions
12.2024 - Current
Medical Assistant/Receptionist
Baptist Medical Center
08.2024 - 11.2024
Client Relations Specialist
Your Hearing Network
04.2023 - 05.2024
Customer Service Advocate
Optum Rx United Health Group
10.2020 - 03.2023
Certified Medical Assistant
Ascension
10.2018 - 07.2020
Certified Medical Assistant
UF Health
04.2013 - 09.2018
Medical Assistant Diploma - Medical Assisting
Sanford Brown Institute
Diploma -
Jean Ribault High School
Some College (No Degree) - Medical Billing
MedCerts