Summary
Overview
Work History
Education
Skills
Timeline
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Kasandra Torres

Plainfield,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. I'm motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walgreens
04.2022 - Current

- Worked as a front end cashier, ringing out items.

- Answer phone calls for customers that had questions and concerns.

- Work in the photo department making projects such as canvases, personalized photo books, and business cards.

- Take in inventory when we have truck. I put the totes from the truck and load them into U-Boats. Once truck is finished I unload the totes.

- Complete tasks that are given such as making endstands, isles that need to be rearranged for future displays, and stock products in isles that are empty.

- I take out garbage's at the end of all my night shifts throughout the store.

- I complete online orders that have been sent in. Once customer has arrived I take their order out to them and unload it into their car.

- If there are new hires, I teach them the basics on what needs to be completed.










Cleaning Assistant

Rise N Shine
07.2020 - 02.2022
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Managed inventory for cleaning supplies as well as ensuring all materials are labeled and stored in the correct 5's location
  • Assisted with scheduling customer cleaning days and time as well as rescheduling
  • Managed inventory for cleaning supplies as well as ensuring all materials are labeled and stored in the correct 5's locations

Education

High School Diploma -

Plainfield South High School
Plainfield, IL
05.2020

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Communications
  • Order and Refund Processing

Timeline

Customer Service Associate

Walgreens
04.2022 - Current

Cleaning Assistant

Rise N Shine
07.2020 - 02.2022

High School Diploma -

Plainfield South High School
Kasandra Torres