Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Kasey Doody

Office Associate
Windsor,ME

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to apply knowledge and skills to any challenge.

Overview

20
20

Years of customer service related experience

2
2

Years Municipal office experience

6
6

Years CNA experience

Work History

Deputy Clerk

Town of Windsor
Windsor, Maine
03.2023 - 10.2023
  • Answered phone calls, taking messages and responded to customer emails in a timely manner
  • Verified accuracy of all paperwork prior to submitting it for processing
  • Performed administrative tasks such as filing, photocopying, faxing
  • Sale of appropriate hunting and fishing licenses
  • Registering dogs, boats, motor vehicles and trailers
  • Administered certificates of births, deaths, marriages
  • Assisted in the opening and closing town office
  • Diffused customer complaints and concerns to maintain excellent customer relations
  • Utilized problem solving skills to resolve customer complaints quickly
  • Developed excellent communication skills by interacting with customers, co-workers, and supervisors on a daily basis.

Town Clerk, Deputy Tax Collector, Deputy Treasurer, Deputy Registrar

Town of Liberty
Liberty, ME
05.2022 - 03.2023
  • Receiving and entering tax payments
  • Registering dogs, boats, motor vehicles and trailers
  • Maintain records of births, deaths, marriages and issues certified copies of same
  • Sale of hunting/fishing licenses
  • Opening and closing town office
  • Daily/weekly/monthly and annual reports as scheduled
  • Answering calls, emails, and faxes
  • Administers all elections and town meetings including accepting voter registration, appointing ballot/ election clerks; issuing absentee ballots; reporting election results.

Customer Service Leader

Hannaford
Augusta, ME
09.2020 - 07.2022
  • Supervised front end cashiers and ensures smooth work flow
  • Multitasked to ensure breaks are covered and on time, carts recovered for customer use and customers cashed out in a timely manner
  • Opening and closing front end
  • Coached and mentored new staff members on effective communication techniques and how to handle difficult customer situations
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

Certified Nursing Assistant

CNA, Alfond Center for Health
Augusta, ME
05.2017 - 05.2020
  • Answer patient call to determine patients' needs
  • Documenting observations of patient behavior, complaints, or physical symptoms to nurses
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
  • Make sure patient on a heart monitor have telemetry stickers changed daily and that the monitor has functioning batteries
  • Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
  • Collect specimens, such as urine, feces, or sputum
  • Change bed linens or make beds
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed,bathing, dressing, eating, using the toilet, standing, or ambulating
  • Charting vital signs every 4 hours, or as directed
  • Measure and record food and liquid intake or urinary and fecal output
  • Turn or reposition bedridden patients
  • Empty/change foley bags as well as ostomy appliances and dressings
  • Exercise patients who have restricted mobility
  • Lift or assist others to lift patients to move them on or off beds, chairs, wheelchairs
  • Assists with Hoyer, Sit to stand, and slide board transfers
  • Ensure patient rights.

Preschool Assistant Teacher

Kennebec Valley YMCA
Augusta, ME
12.2018 - 07.2019
  • Helps teach children of 2-2.5 years of age how to be more independent
  • Oversees play, meal and nap times
  • Helps provide a safe environment for children to learn and grow
  • Collaborated with lead teachers to plan and execute daily activities
  • Kept classrooms and play areas tidy and well-organized for safety
  • Prepared materials and classrooms for class activities
  • Served meals and snacks in accordance with nutritional guidelines.

CNA - Certified Nursing Assistant

Mainegeneral LTC Gray Birch
Augusta, ME
06.2016 - 04.2017
  • Answer patient call to determine patients' needs
  • Documenting observations of patient behavior, complaints, or physical symptoms to nurses
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
  • Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
  • Collect specimens, such as urine, feces, or sputum
  • Change bed linens or make beds
  • Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate Diet
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed Bathing, dressing, eating, using the toilet, standing, walking, or exercising
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate
  • Measure and record food and liquid intake or urinary and fecal output
  • Transport patients to areas of facility using wheelchairs
  • Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper
  • Turn or reposition bedridden patients
  • Empty/change foley bags as well as ostomy appliances and dressings
  • Exercise patients who have restricted mobility
  • Lift or assist others to lift patients to move them on or off beds, chairs, wheelchairs
  • Assists with Hoyer, Sit to stand, and slide board transfers
  • Clean and sanitize patient rooms, bathrooms, or other patient areas
  • Changes oxygen tanks when needed, clean filters on concentrators, replace tubing as needed
  • Follow care plans
  • Ensure patient rights.

Community Care Assistant

Maine General Gray Birch
Augusta, ME
11.2015 - 06.2016
  • Provide communication assistance, dialing a phone number, reading mail to them, writing a letter for them
  • Assist in patient transportation to activities such as music, crafts, social gatherings
  • Assisting patients to appointments, assuring they get to the correct place
  • One on one quality time
  • Answered call lights, determined if a CNA or nurse was required
  • Assisted patient in filling out daily menus
  • Emptying trash and linen bags for CNAs
  • Helped to stock supplies needed in patient rooms/bathrooms.

Lead Paint Counter Associate, Cashier

Campbell's Agway TrueValue
Farmingdale, ME
03.2011 - 10.2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Request information or assistance using paging systems
  • Supervise others and provide on-the-job training
  • Offer customers carry-out service at the completion of transactions
  • Clean shelves, counters, and table recommend, select, and help locate or obtain merchandise based on customer needs an
  • Place special orders or call other stores to find desired items
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Arranged and display merchandise to promote sales.

Education

GED -

Adult Education
Augusta, ME
2004

Certificate of Completion - Certified Nursing Assistant

Career Center
Augusta, ME
05.2016

Certificate of Completion - Clinical Medical Assistant Program

Mid Maine Regional Adult Community Education
Waterville, ME
02.2020

Skills

  • Customer Satisfaction
  • Administrative Duties
  • Cash Handling
  • Spreadsheet Development
  • Confidential Data Protection
  • Sorting and Labeling
  • Data Entry
  • Team Collaboration
  • Flexible and Adaptable
  • Telephone etiquette
  • Relationship building
  • Records management

Certification

MOSES:

  • License & Registration Training -2022 & 2023

MTCCA:

  • State Elections (Title 21-A)-2022 & 2023
  • Voter Registration- 2022
  • Vital Records- 2022
  • Town Meetings and Elections (Title 30-A)- 2023

MMA:

  • Understanding Freedom of Access Act- 2022

STATE OF MAINE:

  • BMV, New Registration Level- 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Deputy Clerk

Town of Windsor
03.2023 - 10.2023

Town Clerk, Deputy Tax Collector, Deputy Treasurer, Deputy Registrar

Town of Liberty
05.2022 - 03.2023

Customer Service Leader

Hannaford
09.2020 - 07.2022

Preschool Assistant Teacher

Kennebec Valley YMCA
12.2018 - 07.2019

Certified Nursing Assistant

CNA, Alfond Center for Health
05.2017 - 05.2020

CNA - Certified Nursing Assistant

Mainegeneral LTC Gray Birch
06.2016 - 04.2017

Community Care Assistant

Maine General Gray Birch
11.2015 - 06.2016

Lead Paint Counter Associate, Cashier

Campbell's Agway TrueValue
03.2011 - 10.2015

GED -

Adult Education

Certificate of Completion - Certified Nursing Assistant

Career Center

Certificate of Completion - Clinical Medical Assistant Program

Mid Maine Regional Adult Community Education

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Kasey DoodyOffice Associate