Kasey Ford
Quitman,MS
Summary
Dynamic and goal-oriented professional with exceptional customer service experience. Proven ability to upsell menu items and resolve conflicts, enhancing guest satisfaction. Strong teamwork and time management skills, consistently maintaining a clean and organized environment while supporting efficient operations. Reliable and adaptable, committed to fostering positive relationships with clients.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
A&M
- Delivered exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed multiple tables efficiently, maintaining attention to detail and guest satisfaction.
- Assisted in training new staff on restaurant procedures and service standards.
- Processed transactions accurately using point-of-sale systems for seamless operations.
- Resolved customer complaints promptly to uphold restaurant reputation and loyalty.
- Maintained cleanliness and organization of dining areas to promote a welcoming environment.
- Upsold menu items effectively, contributing to increased sales and customer engagement.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Chefski’s Restaurant
08.2024 - Current
- Delivered exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed multiple tables efficiently, maintaining attention to detail and guest satisfaction.
- Assisted in training new staff on restaurant procedures and service standards.
- Processed transactions accurately using point-of-sale systems for seamless operations.
- Resolved customer complaints promptly to uphold restaurant reputation and loyalty.
- Maintained cleanliness and organization of dining areas to promote a welcoming environment.
- Upsold menu items effectively, contributing to increased sales and customer engagement.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Daycare Teacher's Assistant
Small Hands Daycare
01.2020 - 08.2020
- Assisted lead teacher in implementing daily lesson plans and activities for diverse age groups.
- Supported children during playtime, promoting social skills and teamwork through guided interactions.
- Maintained a clean and safe classroom environment, ensuring compliance with health and safety regulations.
- Observed children's behavior and development, providing feedback to lead teacher for tailored support strategies.
- Communicated effectively with parents regarding children's progress and daily activities to foster strong relationships.
- Maintained compliance with state licensing regulations through diligent adherence to daycare policies, guidelines, and procedures.
- Improved classroom management by maintaining a clean, organized, and safe learning environment.
Education
GED -
Jones College Clarke County Center
Stonewall, MS02.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Money handling
- Flexible schedule
- Client service
- Conflict resolution
- Product sales
- Meeting deadlines
- Upselling
- Cleaning techniques
- Guest relations
- Inventory tracking
Timeline
Waitress
Chefski’s Restaurant
08.2024 - Current
Daycare Teacher's Assistant
Small Hands Daycare
01.2020 - 08.2020
Sales Associate
A&M
GED -
Jones College Clarke County Center