Reliable Players Services Representative with experience in the gaming industry. Skilled in anti-money laundering and cash management, ensuring compliance while fostering a positive environment for guests. Focused on delivering exceptional customer service and operational efficiency.
Work History
Players Services Rep 2
5 Years 2 Months
Robinson Rancheria Resort and Casino | 07.2021 - 09.2026
Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
Monitored cash flow and maintained accurate records of financial transactions.
Trained new staff on cash handling procedures and customer service protocols.
Assisted in maintaining accurate inventory of casino chips and cash, ensuring optimal security levels.
Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
Effectively communicated with cage supervisors regarding any discrepancies or issues encountered during shift operations.
Assistant Manager
5 Years 3 Months
Power Market | 04.2016 - 07.2021
Managed inventory, implementing systems for accuracy in stock levels and order fulfillment.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.