Kasey Love
Union,MO
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. I look forward to joint your team!
Overview
18
18
years of professional experience
Work History
General Manager
The Creek Grill & Sports Bar
Washington, MO
09.2009 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
Server/Key Holder Supervisor
Chicos Cantina
Washington, MO
03.2007 - 09.2009
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server/Server Trainer
O’Charley’s
Fenton, MO
04.2006 - 03.2007
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Education
High School Diploma -
Fox High School
Arnold, MO05-2006
Skills
- Staff Supervision
- Schedule Management
- Customer Retention
- Quality Management
- Customer Relationship Management
- Time Management
- Relationship Building
- Staff Management
- Staff Training and Development
Timeline
General Manager
The Creek Grill & Sports Bar
09.2009 - 09.2024
Server/Key Holder Supervisor
Chicos Cantina
03.2007 - 09.2009
Server/Server Trainer
O’Charley’s
04.2006 - 03.2007
High School Diploma -
Fox High School