Kasey McCoy
Wichita Falls
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
18
years of professional experience
Work History
Store Manager
GameStop
06.2012 - 10.2025
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Combat Engineer
Army
10.2007 - 03.2012
- Located IED's through both visual means and use of detection equipment, neutralizing all enemy threats and clearing route's for safe passage.
- Led a team of 5 in executing on-foot and mounted route-clearance operations, achieving zero casualties.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Placed explosives and performed mine-sweeping activities on land.
- Gave individual evaluations based on fitness and combat readiness.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Rated job performance for 5 subordinates providing timely and effective feedback.
- Maintained required level of proficiency in use of firearms.
- Worked weekends and long hours in deployed locations to complete operational taskings.
- Upheld Army dress and appearance regulations for professional appearance.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Education
High School Diploma -
Earl Warren High School
San Antonio, TXSkills
- Personnel development
- Store operations oversight
- Friendly and positive
- Leadership development
- Project management
- Team building
- Supply ordering
- Performance reviews
- Bank and safe deposits
- Recruiting and hiring
- Operational efficiency
- Shift checklists
Accomplishments
- Managed a store that exceeded company expectations in every category during the duration of the 2021/2022 pandemic that caused shortages in supplies and customers.
- Exceeded monthly store sales goals 13 months in a row.
- Achieved number 1 in sales in the company of over 2000 stores for multiple weeks with efficient communication and pivotal, on-the-spot, sales tactics with accuracy and efficiency.
- Supervised team of up to 15 staff members at a time.
- Documented and resolved inventory discrepancies and issues due to the rollout of experimental software which led to more accurate success of the program.
Languages
English
Native or Bilingual
Timeline
Store Manager
GameStop
06.2012 - 10.2025
Combat Engineer
Army
10.2007 - 03.2012
High School Diploma -
Earl Warren High School