KASEY PALMER
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
MoonDance Grill
Germantown, TN
11.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Manager
MoonDance Grill
Germantown, TN
05.2020 - 04.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Successfully maintained health department standards during COVID Pandemic.
- Onboarded new employees with training and new hire documentation.
- Performed event coordination for larger parties and gatherings.
- Handled over 50 calls and emails per day.
Server Shift Leader
Ronnie Grisanti's
Memphis, United States
08.2018 - 11.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Home Educator
Self-Employeed
Memphis, TN
07.2015 - 07.2018
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Homeschool Cooperative Board Member
Memphis Homeschool Enrichment
Memphis, TN
01.2016 - 07.2017
- Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Performed event coordination for larger parties and gatherings.
- Collaborated with 150 families to create a unique experience.
Education
High School Diploma -
Pisgah High School
Sandhill,MS05.2009
Skills
- Conflict and Complaint Resolution
- Performance Improvement
- Staff Scheduling
- Front of House Management
- Anticipating Problems
- Contractual Obligations
- Catering Oversight
- Calendar Management
Timeline
Manager
MoonDance Grill
05.2020 - 04.2021
Server
MoonDance Grill
11.2019 - Current
Server Shift Leader
Ronnie Grisanti's
08.2018 - 11.2019
Homeschool Cooperative Board Member
Memphis Homeschool Enrichment
01.2016 - 07.2017
Home Educator
Self-Employeed
07.2015 - 07.2018
High School Diploma -
Pisgah High School
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