Kasey Andrea Matthews
Sparks,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Creative floral assistant skilled in crafting stunning arrangements and enhancing shop organization. Strong time management and collaboration abilities contribute to efficient delivery schedules and exceptional customer experiences.
Hardworking Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude.
Overview
5
5
years of professional experience
Work History
Floral Assistant & Delivery Driver
The Flower Bucket
08.2022 - 01.2023
- Assisted in creating floral arrangements for various events, ensuring aesthetic appeal and customer satisfaction.
- Managed inventory of flowers and supplies, maintaining optimal stock levels to meet demand.
- Collaborated with team members to execute timely deliveries, enhancing overall service efficiency.
- Provided exceptional customer service, addressing inquiries and offering product recommendations.
- Implemented organizational systems for flower storage, extending freshness and quality of products.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
Drink Server
The Nugget Casino Resort
01.2020 - 01.2021
- Provided timely beverage service to guests, ensuring satisfaction and adherence to service standards.
- Maintained cleanliness and organization of service areas, upholding health and safety regulations.
- Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.
- Adapted quickly to high-pressure environments, efficiently managing multiple orders during peak hours.
Front Desk Receptionist
Body Fuel
10.2017 - 09.2019
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Responded to inquiries promptly, providing exceptional customer service and support.
- Scheduled appointments efficiently, optimizing staff availability and client satisfaction.
- Maintained accurate records of visitor information and appointment schedules.
- Implemented organizational systems for managing office supplies and equipment inventory.
- Trained new staff on front desk protocols and customer interaction techniques.
Education
High School Diploma -
Edward C Reed
Sparks, NV06-2015
Skills
Product inventories
Shop organization
Floral product knowledge
Customer support
Floral tool usage
Design concept development
Styling techniques
Route planning
Visual merchandising
Floral maintenance
Flower arranging
Color theory
Floral shop assistance
Timeline
Floral Assistant & Delivery Driver
The Flower Bucket
08.2022 - 01.2023
Drink Server
The Nugget Casino Resort
01.2020 - 01.2021
Front Desk Receptionist
Body Fuel
10.2017 - 09.2019
High School Diploma -
Edward C Reed