Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ResearchAssistant

Kashawnda Richardson

Danville,VA

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Bartender

Culture Restaurant and Grill
05.2022 - Current
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Assisted with inventorying beverage stock and bar supplies.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Served high customer volumes during special events, nights, and weekends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Entrepreneur

Kashdollsbeautybar
08.2020 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Quality Inspector

Dollar General Warehouse
06.2020 - 11.2020
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Developed checklists to coordinate inspections with departmental managers.
  • Routinely checked measuring equipment to resolve testing problems.
  • Identified and helped resolve non-conforming product issues.
  • Inspected outbound shipments and conducted random sampling of product quality.

Customer Service Representative

Home Depot
01.2017 - 03.2019
  • Maintained up-to-date knowledge of product and service changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Dedicated worker

Telvista
05.2014 - 03.2018
  • With excellent communication, time management and computer skills
  • Aiming to leverage my abilities to successfully fill the vacancy at your company
  • Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals
  • Jotted down customer orders and promptly delivered food and drinks.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Managed strategic and long-range planning efforts, budgeting and program implementation.
  • Monitored and assessed people, processes and services to make improvements.
  • Led team of lower-level analytical and administrative staff to achieve objectives.
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations
  • Planned store layouts or designed displays.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Facilitated involvement of outside constituencies to encourage interdisciplinary collaboration.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Resolved and de-escalated issues to address customer concerns.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Processed cash, check and credit cards for customer purchases.
  • Bagged or boxed merchandise and prepared packages for shipment.
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Utilized automated systems to log and retrieve call information.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Provided account information to customers and explained bill service policies and customer rights.
  • Navigated multiple computer systems and applications and utilized search tools to find information.

Education

High School Diploma -

John M Langston High school

Skills

  • Check Payment Processing
  • Hospitality Service Expertise
  • Cash Register Operations
  • Waiting Tables

Accomplishments

  • Bagging Associate
  • God store house , Danville, VA Jan 2020 - Mar 2020
  • Bill Computation
  • Natural Leadership
  • Warm and Friendly
  • Team Bonding
  • POS Inventory System Operation
  • Customer Relations
  • Active Listening
  • Microsoft Word
  • Call Center Operations
  • Computer Proficiency
  • Multi-Line Phone Talent
  • Typing Proficiency
  • Customer Service

Certification

  • First Aid/CPR Certified

Timeline

Server/Bartender

Culture Restaurant and Grill
05.2022 - Current

Entrepreneur

Kashdollsbeautybar
08.2020 - Current

Quality Inspector

Dollar General Warehouse
06.2020 - 11.2020

Customer Service Representative

Home Depot
01.2017 - 03.2019

Dedicated worker

Telvista
05.2014 - 03.2018

High School Diploma -

John M Langston High school
Kashawnda Richardson