Kashella Saint Jean

• Optimizes all FedEx Ground dock functions—Unload, Load, and Smalls—by aligning daily tasks with long-term facility goals. Leads with a reputation for excellence, maintaining the highest production standards and a culture of respect within the team.
• Directs safe and efficient hub operations by leading a multi-level team to exceed performance goals. Dedicated to the "Safety Above All" mission, resulting in a continuous downward trend in annual recordable injuries and a highly productive, safety-conscious workforce.
• Leads comprehensive workforce management at FedEx Ground, from onboarding and coaching to discipline and terminations. I am dedicated to personal and team accountability, leveraging performance data and employee engagement to hit aggressive targets in TLH, TLS, and overall facility productivity.
• Directs daily operational workflows through meticulous planning and goal-setting for self and staff. Maximizes facility efficiency by managing headcount and ensuring optimal staffing levels are maintained to achieve peak performance.

• Troubleshooting, and repairing 3kw-100kw generator.Diagnosed and remediated critical failures across a fleet of 3kW–100kW power generation units, achieving a 98% equipment uptime rating for mission-critical operations.
• Keep maintenance up on the generator / Conducted regular maintenance.Orchestrated a comprehensive preventative maintenance program, reducing emergency repair costs by 25% and extending the operational lifespan of high-capacity assets.
  Read and interpret blueprints, technical drawings, etc.Deciphered complex electrical schematics and CAD-generated reports to streamline installation workflows, cutting assembly time by 15% without compromising safety.
• Personnel Management: Directed and mentored a diverse team of [Number] personnel, fostering a culture of accountability and professional development that increased unit cohesion by 30%.
• Operational Readiness: Managed and maintained over $[Dollar Amount] in specialized equipment and high-value assets, ensuring 100% readiness for rapid deployment.
• Logistics & Planning: Spearheaded logistical operations for large-scale training and emergency response missions, reducing supply delivery timelines by 25% through optimized resource allocation.
• Compliance & Safety: Enforced stringent safety protocols and regulatory standards (including Department of Defense/DoD guidelines), achieving a zero-incident record during complex field operations.
• Emergency Response: Coordinated with local and state agencies during high-stakes emergency scenarios, providing critical support and ensuring the safe evacuation/treatment of residents.
• Technical Training: Developed and facilitated comprehensive technical training programs on equipment operation and safety, resulting in a 95% qualification rate for the entire department.

• Market Execution: Optimized product availability and brand presence across a diverse account portfolio, resulting in a 12% increase in year-over-year sales volume.
• Relationship Management: Cultivated high-value partnerships with store managers, securing 20% more floor space for promotional displays and premium equipment placement.
• Operational Efficiency: Managed end-to-end inventory replenishment and order processing, maintaining a 99% in-stock rate during high-volume holiday periods.
• Leadership: Mentored and trained 5+ new sales associates on merchandising standards and negotiation tactics, reducing onboarding time by two weeks.

• Strategic Scheduling: Orchestrated daily service schedules for a team of 20 technicians, optimizing travel routes to increase daily call volume by 15%.
• Workforce Delegation: Delegated high-priority service calls based on technician expertise and location, ensuring a 95% on-time arrival rate.
• Conflict Resolution: Mediated complex customer service inquiries and appointment hurdles, maintaining a 92% customer satisfaction (CSAT) rating.
• Financial Reporting: Aggregated daily sales data and managed complex Excel spreadsheets to deliver accurate corporate performance reports to executive leadership.
• Office Operations: Oversaw the maintenance of essential office infrastructure and telecommunications systems, minimizing operational downtime by coordinating rapid equipment repairs.

Warehouse & Logistics Specialist

• Inventory Management: Regulated the flow of inbound and outbound HVAC components, utilizing a forklift to organize $500k+ in high-value stock with 99% accuracy.
• Operational Documentation: Authored detailed inventory reports for corporate audit teams, identifying and resolving stock discrepancies to reduce shrinkage by 10%.
• Supply Chain Logistics: Coordinated multi-site inventory transfers, traveling to regional hubs to procure critical parts and prevent project delays.

Lead Sales Coordinator

• Lead Generation: Proactively identified sales opportunities through strategic customer outreach, increasing the sales advisor’s pipeline by 20%.
• Pre-Sales Consulting: Qualified prospective clients and provided initial project estimates, streamlining the sales cycle for the field advisory team.
• Performance Tracking: Calculated and forecasted daily sales revenue, submitting comprehensive opening/closing reports to track departmental KPIs against monthly targets.

• Supervised call center agents to ensure adherence to company policies.
• Orchestrated daily operations for a team of 20+ agents, maintaining a 98% compliance rating with HIPAA regulations and internal quality standards.
  
• Conducted regular training sessions to enhance team performance and skills.
• Spearheaded specialized training on medical product knowledge and empathetic communication, resulting in a 15% increase in First Call Resolution (FCR) rates.
  
• Monitored call metrics to identify areas for improvement and coaching opportunities.Upgrade: Analyzed key performance indicators (KPIs) to deliver data-driven coaching, successfully reducing Average Handle Time (AHT) by 45 seconds without compromising service quality. [3, 4]
  
• Developed scheduling plans to optimize workforce efficiency and coverage. Strategized workforce management (WFM) scheduling to align with peak patient inquiry volumes, improving departmental efficiency by 12% during high-demand product launches. [1, 3]
  
• Resolved escalated customer issues with effective problem-solving techniques.

Mediated high-priority healthcare escalations, leveraging advanced de-escalation tactics to achieve a 92% customer satisfaction (CSAT) score on resolved cases.