Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kashon Spencer-Harvey

Kashon Spencer-Harvey

Manager
Covington,TN

Summary

Personable and strategic thinker with proven ability to drive sales growth and brand awareness. Possesses deep understanding of market trends and consumer behavior, coupled with expertise in digital marketing and campaign management. Capable of delivering significant business impact through innovative strategies and effective team leadership.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of Sales and Marketing

Holiday Inn
03.2025 - Current
  • Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
  • Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
  • Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
  • Analyzed sales and marketing data for improved strategies.

Front Desk Receptionist

Holiday Inn Express Hotel
10.2024 - 02.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Assistant General Manager

Holiday Inn Express and Suites
11.2023 - 08.2024
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Provided customer service and was involved in training [x] new team members each month
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Continually updated a leadership resume and honed skills by participating in various management trainings

Assistant Manager

Little Caesars Pizza
12.2023 - 07.2024
  • Served all in-line customers in a timely manner
  • Successfully assigned all in-store customers to specific associates
  • Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
  • Handled in-line customers in a polite, courteous, and efficient manner

Shift Leader

Captain D’s Seafood Restaurant
03.2023 - 11.2023
  • Unfortunately had to move back home I ended up getting sick.
  • Provided customer service and was involved in training [x] new team members each month
  • Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Education

High school diploma -

Washington High School
Washington, NC
06.2016

Skills

  • Customer service
  • Leadership
  • Management
  • Communication skills
  • Restaurant management
  • Supervising experience
  • Time management
  • Food service
  • Guest services

Certification

  • CPR Certified
  • Serve Safe Certified

Timeline

Director of Sales and Marketing

Holiday Inn
03.2025 - Current

Front Desk Receptionist

Holiday Inn Express Hotel
10.2024 - 02.2025

Assistant Manager

Little Caesars Pizza
12.2023 - 07.2024

Assistant General Manager

Holiday Inn Express and Suites
11.2023 - 08.2024

Shift Leader

Captain D’s Seafood Restaurant
03.2023 - 11.2023

High school diploma -

Washington High School