Kashon Spencer-Harvey
Manager
Covington,TN
Summary
Personable and strategic thinker with proven ability to drive sales growth and brand awareness. Possesses deep understanding of market trends and consumer behavior, coupled with expertise in digital marketing and campaign management. Capable of delivering significant business impact through innovative strategies and effective team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Sales and Marketing
Holiday Inn
03.2025 - Current
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
Front Desk Receptionist
Holiday Inn Express Hotel
10.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Assistant General Manager
Holiday Inn Express and Suites
11.2023 - 08.2024
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training [x] new team members each month
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Continually updated a leadership resume and honed skills by participating in various management trainings
Assistant Manager
Little Caesars Pizza
12.2023 - 07.2024
- Served all in-line customers in a timely manner
- Successfully assigned all in-store customers to specific associates
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Handled in-line customers in a polite, courteous, and efficient manner
Shift Leader
Captain D’s Seafood Restaurant
03.2023 - 11.2023
- Unfortunately had to move back home I ended up getting sick.
- Provided customer service and was involved in training [x] new team members each month
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Education
High school diploma -
Washington High School
Washington, NC06.2016
Skills
- Customer service
- Leadership
- Management
- Communication skills
- Restaurant management
- Supervising experience
- Time management
- Food service
- Guest services
Certification
- CPR Certified
- Serve Safe Certified
Timeline
Director of Sales and Marketing
Holiday Inn
03.2025 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
10.2024 - 02.2025
Assistant Manager
Little Caesars Pizza
12.2023 - 07.2024
Assistant General Manager
Holiday Inn Express and Suites
11.2023 - 08.2024
Shift Leader
Captain D’s Seafood Restaurant
03.2023 - 11.2023
High school diploma -
Washington High School
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