Kashyap Shah
Tampa,FL
Summary
Results-driven Hotel General Manager with extensive experience in operations for IHG and Marriott Select brands. Expertise in team leadership, guest satisfaction enhancement, and financial performance optimization, including ADR and RevPAR. Proven ability to implement strategic initiatives for property revitalization and talent development, fostering high-performing, collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
General Manager
Holiday Inn Express and Suites – Tampa, FL
Tampa, FL
05.2019 - Current
- Achieved high guest satisfaction by leading daily operations and team performance.
- Managed diverse teams of 30-35 across five departments to enhance efficiency.
- Ensured compliance with brand safety standards through coordinated maintenance efforts.
- Executed successful budget management, employee training, and contract negotiations.
- Increased sales and profitability through effective strategy development and implementation.
- Drove business growth with strategic planning and strong operational leadership.
Pre-opening General Manager / Asset Manager
TownePlace Suites by Marriott Tampa East
Tampa, FL
01.2020 - 02.2021
- Improved team performance by enhancing hiring processes and training programs.
- Streamlined operations and service delivery through technology platform implementation.
- Collaborated with the General Contractor to create punch lists for project completion.
- Increased workflow efficiency through strategic planning and cross-functional team collaboration.
- Established strong vendor relationships, securing quality supplies and reliable services.
- Oversaw construction progress for a 96-room hotel as Asset Manager.
On-Site & Asst. Project Manager
Hotel South Tampa & Suites – Tampa, FL
Tampa, FL
03.2018 - 05.2019
- Achieved timely hotel renovations by effectively supervising 84-room project.
- Streamlined contractor coordination, enhancing efficiency in room renovations and setups.
- Oversaw front desk operations, ensuring seamless guest services and night audits.
- Maintained cleanliness standards by supporting housekeeping and laundry teams effectively.
- Optimized vendor relationships through strategic contract negotiations and cost management.
- Ensured project timelines met through coordinated resource allocation and planning.
Education
Bachelor's Degree - Commerce
University of Mumbai
Mumbai04.2007
Diploma - IATA & Hospitality
IITC, Mumbai
Mumbai01.2007
Skills
- Staff recruitment and scheduling
- Revenue strategy development
- Proficient in hotel management software
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
Accomplishments
Spirit of True Hospitality Award (2021, 2022, 2023)
Awarded by IHG for consistently delivering top-tier guest experiences and maintaining elite guest satisfaction scores above 90.00. Reflects strong service culture, disciplined operations, and sustained excellence across cleanliness, staff service, and overall experience, placing the property among the brand's top performers.
Certification
- Bachelor of Commerce - 2006
- IATA Diploma – IITC Mumbai 2003
- IHG GM Certificate – 2020
- Serv Safe Certificate – 2020
- First Aid & CPR Certification – 2020
LANGUAGES
English (Fluent)
Hindi (Native)
Marathi (Fluent)
Gujarati (Fluent)
Timeline
Pre-opening General Manager / Asset Manager
TownePlace Suites by Marriott Tampa East
01.2020 - 02.2021
General Manager
Holiday Inn Express and Suites – Tampa, FL
05.2019 - Current
On-Site & Asst. Project Manager
Hotel South Tampa & Suites – Tampa, FL
03.2018 - 05.2019
Diploma - IATA & Hospitality
IITC, Mumbai
Bachelor's Degree - Commerce
University of Mumbai