Kasie Sladek
Walworth,WI
Summary
Adaptable professional with 10+ years of customer service and team leadership experience, adept at managing front-line operations and administrative tasks. Skilled in Microsoft Office, CRM software, communication, and training, integrity and compliance. Demonstrated ability to enhance efficiency and deliver exceptional customer experiences in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Customer Service/Sales Associate
Window Well Experts
04.2024 - Current
- Assisted customers in selecting window well products to meet specific needs and preferences.
- Maintained extensive product knowledge to effectively address diverse customer questions.
- Utilized CRM software to track leads and generate precise sales forecasts.
- Managed high volume of calls and emails, consistently achieving response time goals.
- Educated clients on installation processes and product features for informed decision-making.
Production Associate
Soaris
10.2022 - 04.2024
- Operated and maintained production machinery to ensure efficient workflow and high-quality output.
- Conducted regular quality inspections to identify and resolve production issues promptly.
- Collaborated with team members to optimize assembly line processes for improved efficiency.
- Trained new employees on safety protocols and operational procedures to promote a safe work environment.
Apparel Team Lead
Fleet Farm
07.2020 - 09.2022
- Led daily operations of apparel department, ensuring optimal product presentation.
- Coordinated with project teams for floor resets, shelf changes, and planogram implementations
- Assigned and prioritized daily merchandising tasks to optimize store presentation and customer experience
- Executed daily price changes and tabloid set processes consistently to support sales goals
Sales Floor Associate
Dollar Tree
11.2018 - 07.2020
- Assisted customers in locating merchandise and answering inquiries, enhancing overall shopping experience.
- Managed stock replenishment and arranged merchandise displays to promote sales
- Operated cash register efficiently, processing transactions accurately and handling customer payments with care.
- Balanced cash register drawers and performed daily bank deposits maintaining financial integrity
Restaurant/Bar Manager
Uptown Rose
09.2014 - 09.2018
- Scheduled staff efficiently according to business needs to maintain smooth operations
- Managed vendor deliveries and verified accuracy to support inventory control
- Maintained compliance with sanitation, food service, and alcohol regulations ensuring safety standards
- Provided operational support by filling in for any position during unexpected employee absences
Restaurant Supervisor/Server
Elizabeth's Cafe
08.1995 - 02.2005
- Recruited, interviewed, and retained employees to build a reliable team
- Trained and mentored staff on menu items, service standards, and operational procedures.
- Communicated with vendors, banks, and bookkeepers to support business operations
- Negotiated contracts with maintenance and service providers to optimize costs
- Managed employee records and scheduled staff based on sales forecasts
Education
Bachelor of Arts - Communications/Human Resources
Ottawa University-Milwaukee
Brookfield, WI01-2004
Skills
- Customer service
- Teamwork and collaboration
- Cash handling
- Microsoft Office
- POS
- CRM software
- Retail Sales
- Problem-solving
Timeline
Customer Service/Sales Associate
Window Well Experts
04.2024 - Current
Production Associate
Soaris
10.2022 - 04.2024
Apparel Team Lead
Fleet Farm
07.2020 - 09.2022
Sales Floor Associate
Dollar Tree
11.2018 - 07.2020
Restaurant/Bar Manager
Uptown Rose
09.2014 - 09.2018
Restaurant Supervisor/Server
Elizabeth's Cafe
08.1995 - 02.2005
Bachelor of Arts - Communications/Human Resources
Ottawa University-Milwaukee