Kason Edwards
Denton
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Advisor
Bill Utter Ford
Denton
04.2023 - Current
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Internal Service Advisor
Huffines Chevrolet Plano
Denton
04.2022 - 04.2023
- Reviewed customer records to ensure accuracy of information and data entry.
- Informed customers about product features, benefits, warranties, maintenance schedules and other relevant information.
- Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
Education
High School Diploma -
Sanger High School
Denton, TX05-2022
Skills
- Appointment scheduling
- Customer service
- Estimate preparation
- Product knowledge
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Data entry
- Records oversight
- Handling customer complaints
- Documentation and reporting
- Program follow-up and assessment
- Goal-oriented mindset
- Service scheduling
Certification
- FORD MASTER SERVICE ADVISOR CERTIFIED.
Timeline
Service Advisor
Bill Utter Ford
04.2023 - Current
Internal Service Advisor
Huffines Chevrolet Plano
04.2022 - 04.2023
High School Diploma -
Sanger High School