Kassandra Adkins
Patient Access Coordinator
Gulf Breeze,FL
Summary
Dynamic healthcare administrative professional with a proven track record of coordinating operations between facilities, patients, and insurance companies to streamline processes from routine office visits to complex surgical procedures. Recognized for exceptional organizational abilities and keen attention to detail, fostering collaboration within teams to enhance overall efficiency. Strong problem-solving skills and a talent for building lasting relationships ensure seamless communication and optimal patient care. Committed to delivering high-quality administrative support in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Patient Scheduler
Ascension Sacred Heart
12.2025 - Current
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
Correctional Officer
State of Florida Department of Corrections
09.2022 - 12.2025
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Dialysis Technician
Fresenius Kidney Care Dialysis
09.2021 - 09.2022
- Monitored patient vital signs during dialysis treatments to ensure safety.
- Prepared and maintained dialysis machines for optimal performance and hygiene.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Documented patient progress and treatment details in electronic health records.
- Educated patients on dialysis procedures and self-care post-treatment.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
Insurance Follow Up Rep
Baptist Health Care
12.2020 - 09.2021
- Verifying insurances
- Billing correct coding
- Contacting patients and insurance companies
- Follow up on claims
- Reviewed insurance claims for accuracy and completeness.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Utilized electronic health record systems for claim processing.
- Documented follow-up actions in patient accounts accurately.
- Assisted staff in training on insurance protocols and guidelines.
- Collaborated with other departments within the organization to ensure all deadlines are met for timely submission of claims.
Front Office Coordinator
Pacific Cardiovascular Associates
09.2017 - 10.2020
- Check patients in and out
- Verify insurances and co-pays for HMO and PPO carriers
- Obtain authorizations for pacemaker checks
- Collect payments
- Scan and bill no-show lists
- Scan and bill EKGs for hospitals
- Obtain sample medications from companies
- Obtain medication prior authorizations
- Perform EKGs and blood pressure checks
Authorizations Coordinator
Sacred Heart Medical Group Cardiology
12.2015 - 06.2017
- Obtain insurance authorizations for office visits, diagnostic testing, cardiac rehabilitation, inpatient and outpatient procedures.
- Insurance verification from multitude of HMO and PPO carriers.
- Assist medical biller with coding
- Access clinical records to provide needed information to insurance carriers.
- Patient care coordination between physician offices, testing centers, inpatient and outpatient facilities.
Authorizations/Disability Coordinator
Mission OBGYN Medical Group Inc.
08.2013 - 10.2015
- Providing excellent communication skills both verbal and written to patients and their families.
- Scheduling patients for office, inpatient and outpatient procedures in a very busy practice, with multiple physicians, using an EMR system.
- Upholding patient confidentiality
- Medical insurance verification
- Access and provide clinical records as needed, by physicians and insurance companies.
- Assessed individuals'' eligibility for disability services based on medical documentation, ensuring appropriate support was provided.
Education
High School Diploma -
Oak Hills High School
Oak Hills, CA 05.2001 -
Skills
Patient confidentiality
Data entry proficiency
Strong organization
EHR systems expertise
Obtaining authorizations
Following up with patients
Authorization coordination
Timeline
Patient Scheduler
Ascension Sacred Heart
12.2025 - Current
Correctional Officer
State of Florida Department of Corrections
09.2022 - 12.2025
Dialysis Technician
Fresenius Kidney Care Dialysis
09.2021 - 09.2022
Insurance Follow Up Rep
Baptist Health Care
12.2020 - 09.2021
Front Office Coordinator
Pacific Cardiovascular Associates
09.2017 - 10.2020
Authorizations Coordinator
Sacred Heart Medical Group Cardiology
12.2015 - 06.2017
Authorizations/Disability Coordinator
Mission OBGYN Medical Group Inc.
08.2013 - 10.2015
High School Diploma -
Oak Hills High School
05.2001 -