Kassandra Alvarez

• Assisted guests with menu selections and provided detailed descriptions of daily specials.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Processed customer orders accurately using point-of-sale system for efficient service.
• Adapted quickly to changing situations during peak dining hours to meet guest needs.

Cleaned and reset tables in designated areas.

Guided customers in choosing menu items.

Performed nightly audits of cash and credit charge records.

• Provided exceptional customer service by anticipating needs and ensuring timely beverage and food delivery.
• Trained new staff on menu offerings and service protocols, promoting consistency in operations.
• Resolved customer complaints promptly, fostering a positive dining experience and encouraging repeat business.
• Developed strong relationships with regular patrons, enhancing loyalty and increasing overall sales volume.
• Increased overall sales by upselling premium bottles.
• Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
• Maintained a clean and organized table area for optimal customer satisfaction.
• Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.