Kassandra Blasini
Bronx
Summary
Qualified Medical Assistant with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem solving in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Ramsheel Neurological Institute
03.2020 - Current
- Coordinated scheduling for patient appointments, optimizing resource allocation and reducing wait times.
- Managed communication between medical staff and patients, ensuring clarity and timely responses.
- Developed training programs for administrative staff, fostering skill development and operational consistency.
- Oversaw budget management for office supplies, successfully reducing costs while maintaining quality service standards.
Medical Receptionist
Medical and Dental Office
04.2017 - 02.2020
- Led training sessions for new staff on office software and customer service techniques.
- Processed insurance claims efficiently, ensuring adherence to compliance standards, along with scheduling referrals.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Associate
Street Pharmacy
02.2016 - 03.2017
- Provided professional front desk customer service.
- Answered multi-line phones and scheduled patient appointments efficiently.
- Coordinated patient referrals and communicated with healthcare providers.
- Processed insurance claims and resolved prescription billing issues.
Education
CPR Certification -
Hostos Community College
Bronx, NYAssociate of Arts - Business Administration
Hostos Community College
Bronx, NY01-2017
Medical Assistant
Stepful Inc
Detroit, MI02-2026
Skills
- Experience in customer service, office management, scheduling, and communication
- Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures
- Communication, customer service, building rapport, problem solving, highly organized
Certification
CMA - Certified Medical Assistant
LANGUAGES
English and Spanish
Timeline
Office Manager
Ramsheel Neurological Institute
03.2020 - Current
Medical Receptionist
Medical and Dental Office
04.2017 - 02.2020
Customer Service Associate
Street Pharmacy
02.2016 - 03.2017
Associate of Arts - Business Administration
Hostos Community College
CPR Certification -
Hostos Community College
Medical Assistant
Stepful Inc