KASSANDRA CERVONI
Berwick,PA
Summary
Dynamic professional with over 13 years of experience in diverse roles, excelling in customer service and caregiving. Demonstrates strong time management, problem-solving, and communication skills, contributing to team success and customer satisfaction. Passionate about fostering a supportive and efficient work environment while continuously enhancing service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Instacart Shopper
NY
05.2021 - Current
- Executed timely grocery deliveries, enhancing customer satisfaction and ensuring repeat business through dependable service.
- Demonstrated strong communication skills while interacting with clients, fostering positive relationships and encouraging feedback.
- Resolve delivery issues swiftly, maintaining high service standards.
- Streamlined route planning using GPS technology, reducing delivery times and optimizing efficiency for better service.
Fulfillment Associate
Walmart
Elmira, NY
10.2021 - 10.2022
- Assist and guide customers, fostering loyalty and a welcoming store atmosphere.
- Adapt to store needs, demonstrating problem-solving and flexibility in dynamic environments.
- Train new associates on procedures, boosting team performance and cohesion.
- Fostered a collaborative team environment, enhancing communication and contributing to a cohesive workplace culture.
- Monitored inventory levels and restocked shelves proactively, ensuring product availability and minimizing customer wait times.
- Streamlined order processing workflows, significantly improving fulfillment speed and enhancing overall customer satisfaction.
Package Handler
FedEx Ground
Horseheads, NY
05.2021 - 08.2021
- Maintained accurate package scanning and sorting records, ensuring compliance with safety protocols and reducing processing errors.
- Handled packages of various sizes safely, minimizing damage.
- Demonstrated a strong commitment to safety and teamwork, fostering a positive work environment and boosting morale.
Residential Counselor/Community Habilitation Aide/Job Coach
Pathways, Inc.
Corning, NY
12.2015 - 07.2021
- Maintained professionalism, serving as a role model and encouraging growth.
- Ensured safety and well-being of residents, fostering a nurturing environment that promoted independence and confidence.
- Implemented Individualized Program Plans, leading to noticeable improvements in residents’ daily goal achievement and overall satisfaction.
- Coordinated community integration activities, enhancing residents’ social skills and strengthening their connections within the community.
- Assessed behavioral and physical needs, providing tailored support that improved health outcomes and overall quality of life for individuals.
- Managed medication distribution with precision, ensuring compliance with health regulations and safeguarding residents’ well-being.
- Cultivated a positive environment, empowering residents to achieve personal goals and fostering a sense of community.
Customer Experience Coordinator
Wayfair
Big Flats, NY
10.2018 - 12.2019
- Handled logistics calls, ensuring timely deliveries and resolving customer issues efficiently.
- Coordinated with delivery teams to enhance customer satisfaction and optimize delivery schedules.
- Assisted in address changes and delivery rescheduling, improving customer service response times.
- Collaboratively de-escalated customer concerns, fostering a supportive and solution-focused environment.
- Provided exceptional customer service in a high-pressure environment, successfully de-escalating issues and reinforcing brand trust.
Receptionist
Founders Pavilion
Corning, NY
01.2013 - 12.2015
- Maintained lobby cleanliness, ensuring a welcoming environment.
- Efficiently managed data entry, improving administrative accuracy.
- Handled confidential tasks, safeguarding sensitive information.
- Welcomed and assisted visitors, creating a positive first impression and fostering a welcoming environment.
- Maintained professional appearance and demeanor, enhancing client trust and contributing to a positive company reputation.
- Coordinated with team members on administrative tasks, ensuring timely completion and reinforcing a culture of teamwork.
Crew Member
Dunkin' Donuts
Corning, NY
01.2012 - 12.2015
- Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction in a fast-paced environment.
- Coordinated with team members to maintain a clean and organized workspace, promoting safety and compliance with health standards.
- Assisted in food preparation and quality control, ensuring adherence to safety protocols and enhancing overall product quality.
- Emphasized teamwork by actively supporting colleagues during peak hours, leading to faster service and higher customer retention.
- Implemented efficient workflows that reduced order processing time, leading to improved customer satisfaction and repeat business.
Education
Corning Community College
Corning, NYSkills
- Customer Service
- Communication
- Leadership
- Problem Solving
- Documentation
- Logistics
- Time Management
- Analytical Skills
- Adaptability
- Attention to Detail
- Critical Thinking
- Creativity
- Flexibility
- Teamwork
- Proficient Learner
Hobbies and Interests
I love spending time outside; camping, exercising, and cooking. These hobbies help build skills, reduce stress, improve my mood, enhance my focus, and unleash my creativity. Overall, improving my quality of life; creating a positive impact on both my physical and mental wellbeing.
Timeline
Fulfillment Associate
Walmart
10.2021 - 10.2022
Delivery Driver
Instacart Shopper
05.2021 - Current
Package Handler
FedEx Ground
05.2021 - 08.2021
Customer Experience Coordinator
Wayfair
10.2018 - 12.2019
Residential Counselor/Community Habilitation Aide/Job Coach
Pathways, Inc.
12.2015 - 07.2021
Receptionist
Founders Pavilion
01.2013 - 12.2015
Crew Member
Dunkin' Donuts
01.2012 - 12.2015
Corning Community College