Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Kassandra Cortez

San Diego,United States

Summary

Server with over 8 years of experience in enhancing customer satisfaction and dining experiences through teamwork and adaptability. Proven track record in upselling and managing high-volume shifts efficiently, utilizing strong customer service and multitasking skills. Dedicated to streamlining operations and contributing innovative ideas to improve team performance and service quality.

Overview

9
9
years of professional experience

Work History

Server

Wima's Carousel Bar
San Diego, California
02.2025 - Current
  • Provided great service to customers creating a memorable experience while upselling cocktails and menu items
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Implemented feedback from customers to improve service quality and menu offerings.

Server/Manager

Creme de la Crepe
San Diego/Los Angeles , California
06.2023 - 01.2025
  • Efficiently managed tables, enhancing customer satisfaction and dining experience
  • Increased average check value through strategic menu item recommendations
  • Ensured order accuracy and presentation, adhering to strict food safety standards
  • Collaborated with kitchen staff to streamline service and improve workflow

Server/Bartender

Famous Dave's BBQ
Long Beach, United States
10.2022 - 04.2024
  • Served guests efficiently, enhancing customer satisfaction through attentive service and timely orders
  • Managed bar operations, consistently increasing sales through upselling and product knowledge
  • Collaborated with team to ensure seamless service

Server/Event Bartender

Visalia Country Club
Visalia, United States
09.2016 - 09.2022
  • Ensured flawless dining service, enhancing guest satisfaction and loyalty
  • Managed event bar operations, reducing wait times and increasing sales

Education

Some College (No Degree) - Psychology

San Diego State University
San Diego, CA

Skills

  • Customer Retention
  • Cocktail preparation
  • Customer service
  • Upselling techniques

References

  • Sam Dickmann, CREME DE LA CREPE (SAN DIEGO), samdickmann@yahoo.com, 5099534846
  • Bruno Baio, CREME DE LA CREPE (LOS ANGELES), bruno@cremedelacrepe.com, 3104692727
  • AJ Spurgeon, FAMOUS DAVE'S BBQ, ajstyles1381@icloud.com, 5626253067
  • Carina Cruz, VISALIA COUNTRY CLUB, carinacruz@visaliacc.org, 5598276127

Personal Information

Age: 27

Timeline

Server

Wima's Carousel Bar
02.2025 - Current

Server/Manager

Creme de la Crepe
06.2023 - 01.2025

Server/Bartender

Famous Dave's BBQ
10.2022 - 04.2024

Server/Event Bartender

Visalia Country Club
09.2016 - 09.2022

Some College (No Degree) - Psychology

San Diego State University
Kassandra Cortez