KASSANDRA CORTEZ
San Diego
Summary
Server with over 8 years of experience in enhancing customer satisfaction and dining experiences through teamwork and adaptability. Proven track record in upselling and managing high-volume shifts efficiently, utilizing strong customer service and multitasking skills. Dedicated to streamlining operations and contributing innovative ideas to improve team performance and service quality.
Overview
9
9
years of professional experience
Work History
Server
Wilma's Carousel Bar
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Manager
Creme de la Crepe
01.2024 - Current
- Efficiently managed tables, enhancing customer satisfaction and dining experience
- Increased average check value through strategic menu item recommendations
- Ensured order accuracy and presentation, adhering to strict food safety standards
- Collaborated with kitchen staff to streamline service and improve workflow
Server
Creme de la Crepe
06.2023 - 05.2024
- Serve customers efficiently, enhancing dining experience and boosting repeat patronage
- Collaborated with team to streamline operations, resulting in faster service times
- Managed high-volume shifts, ensuring smooth workflow and minimal wait times
- Consistently upsold menu items, boosting average check value
- Handled high-volume periods with grace, maintaining quality service and enhancing overall dining experience
Server/Bartender
Famous Dave's BBQ
10.2022 - 04.2024
- Served guests efficiently, enhancing customer satisfaction through attentive service and timely orders
- Managed bar operations, consistently increasing sales through upselling and product knowledge
- Collaborated with team to ensure seamless service
- Utilized POS systems to streamline transactions, reducing wait times and improving accuracy
Server/Event Bartender
Visalia Country Club
09.2016 - 09.2022
- Ensured flawless dining service, enhancing guest satisfaction and loyalty
- Managed event bar operations, reducing wait times and increasing sales
- Maintained hygiene standards, ensuring health regulation compliance
Education
Psychology
San Diego State University
San Diego, CASkills
- Customer Retention
- Multitasking
- Quick learner
- Customer Service
Personal Information
Age: 27
Timeline
Server
Wilma's Carousel Bar
02.2025 - Current
Server/Manager
Creme de la Crepe
01.2024 - Current
Server
Creme de la Crepe
06.2023 - 05.2024
Server/Bartender
Famous Dave's BBQ
10.2022 - 04.2024
Server/Event Bartender
Visalia Country Club
09.2016 - 09.2022
Psychology
San Diego State University
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