Kassandra Garcia
Laredo,TX
Summary
Highly-motivated with strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary Dispatcher
Carrier Specialist
Laredo, TX
01.2022 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Receptionist Manager
Sames Ford
Laredo, TX
05.2018 - 10.2019
- Welcomed visitors, clients, and customers professionally.
- Coordinated meetings for staff and external stakeholders.
- Oversaw office supply tracking and inventory.
- Processed incoming and outgoing mail.
- Generated reports detailing call volumes.
- Kept front desk area clean and well-organized at all times.
- Facilitated new hire onboarding by distributing orientation materials.
- Handled concerns to achieve positive outcomes.
- Handled front desk scheduling
Business Development Center Manager
Sames Ford
Laredo, TX
05.2017 - 10.2019
- Maintained records for effective customer monitoring.
- Handled incoming communications via phone and email for customer inquiries.
- Deployed innovative strategies to boost client retention.
- Maintained customer relations by conducting satisfaction assessment calls.
- Handled customer inquiries promptly through various communication channels.
- Analyzed customer feedback data to identify trends in service requests and complaints.
- Ensured cohesive operations by aligning efforts of sales staff with other departments.
- Trained new staff on customer service processes, product knowledge, and company policies.
- Addressed and settled customer complaints quickly and efficiently.
- Coordinated staff schedules and delegated responsibilities for effective BDC operation.
Bra Specialist
Victoria's Secret & PINK
Laredo, TX
11.2017 - 02.2018
- Created a welcoming environment for customers by providing friendly customer service with a smile.
- Provided one-on-one fitting consultations to ensure customers found the perfect fit and style of bra.
- Assisted in maintaining an organized inventory system to ensure accurate stock levels.
- Processed customer orders through point-of-sale systems and provided payment processing services.
- Organized weekly store displays to promote new products and increase sales.
- Performed daily opening and closing duties such as cleaning, restocking shelves, reconciling cash drawers.
Customer Service Cashier
HEB Grocery Store
Laredo, TX
10.2012 - 12.2016
- Ensured a positive customer experience.
- Processed sales efficiently with electronic register systems.
- Performed end-of-shift cash counts.
- Guided shoppers to desired products.
Education
High School Diploma -
J.W Nixon High School
Laredo, TX05.2014
Skills
- Client Engagement
- Appointment Coordination
- Multi-line telephone skills
- Professional Demeanor
- Spreadsheet tracking
- Report writing
- Regulatory Oversight
- Facility Maintenance
- Employee Coordination
- Service Coordination
- Appointment Coordination
- Event Coordination
- Supply Management
- Database Administration
- Effective Correspondence Skills
- Customer Satisfaction Assessment
- Accurate Data Entry
- Microsoft Word proficiency
- Microsoft Office Proficiency
- Microsoft Excel Proficiency
- Performance Assessment
- Reception desk management
Certification
- Certified Medical Administrative Assistant
- Substitute Teacher Academy for Readiness
Timeline
Secretary Dispatcher
Carrier Specialist
01.2022 - 01.2024
Receptionist Manager
Sames Ford
05.2018 - 10.2019
Bra Specialist
Victoria's Secret & PINK
11.2017 - 02.2018
Business Development Center Manager
Sames Ford
05.2017 - 10.2019
Customer Service Cashier
HEB Grocery Store
10.2012 - 12.2016
- Certified Medical Administrative Assistant
- Substitute Teacher Academy for Readiness
High School Diploma -
J.W Nixon High School
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