Kassandra Garcia
North Hollywood,CA
Summary
Responsive Manager with strong Retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Store Manager
Dunn-Edwards Paints
Van Nuys, California
06.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Oversaw inventory management, including stock levels and order placements to minimize loss.
- Developed visual merchandising strategies to optimize product displays and promotions.
- Implemented sales strategies that improved customer engagement and satisfaction metrics.
- Conducted regular staff meetings to communicate goals, address concerns, and delegate work effectively.
- Analyzed sales trends to identify opportunities for store improvement initiatives and organized promotional events.
- Prepared monthly reports on sales figures, expenses, and profits while maintaining accurate employee performance records.
Assistant Store Manager
Dunn-Edwards Paints
Van Nuys, CA
04.2023 - 06.2024
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Assistant Manager
Old Navy
Sherman Oaks, CA
07.2022 - 06.2023
- Delegate daily tasks to team members to optimize group productivity.
- Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborate with store manager to develop strategies for achieving sales and profit goals.
- Enforce company policies and procedures to strengthen operational standards across departments.
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Complete inventory audits to identify losses and project demand.
- Coach team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegate assignments based on team strengths to optimize floor coverage and service levels.
- Work closely with customers to understand needs and resolve diverse issues.
- Maintain current understanding of company offerings to better serve customers and team members.
- Assist in store opening by setting up office space, computers and cash registers.
- Handled responsibilities successfully in manager's absence.
- Work closely with store manager to maintain day-to-day operations.
Department Supervisor
Lowe's Home Improvement
West Hills, CA
03.2021 - 07.2022
- Trained and mentored new associates on department policies and procedures.
- Supervised 10 employees in High demand department and delegated each one with tasks and responsibilities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Put together store's large displays.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Merchandising Execution Associate
Lowe's Home Improvement
West Hills, CA
03.2020 - 02.2021
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Customer Service Associate
Lowe's Home Improvement
Northridge, CA
06.2018 - 03.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Server
Buffalo Wild Wings
Sherman Oaks, CA
05.2017 - 06.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Implemented sanitary food handling, holding and service protocols.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Customer Service Representative
Home Depot
Panorama City, CA
01.2016 - 05.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CASkills
- Employee Training
- Inventory Coordination
- Store Leadership
- Problem Solving
- Safety Monitoring
- Conflict Management
- Drive Engagement
- Money Handling Accuracy
- Product Management
- Verbal Communication
- Task Prioritization
- Analytical thinking
- Working Under Pressure
- Attention to Detail
- Power Equipment Certified Trainer
- Experience with POS Software
- Delegation and Supervision
- Team Building and Motivation
- Handling Complaints and Inquiries
- Cycle Counts and Audits
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
Dunn-Edwards Paints
06.2024 - Current
Assistant Store Manager
Dunn-Edwards Paints
04.2023 - 06.2024
Assistant Manager
Old Navy
07.2022 - 06.2023
Department Supervisor
Lowe's Home Improvement
03.2021 - 07.2022
Merchandising Execution Associate
Lowe's Home Improvement
03.2020 - 02.2021
Customer Service Associate
Lowe's Home Improvement
06.2018 - 03.2020
Server
Buffalo Wild Wings
05.2017 - 06.2018
Customer Service Representative
Home Depot
01.2016 - 05.2017
High School Diploma -
Ulysses S. Grant Senior High School