Kassandra Garcia
Unifi-Allegiant
La Mirada,CA
11
years of professional experience
Professional with strong background in customer service, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Work History
Customer Service Agent
7 Months- Resolved passenger inquiries regarding reservations, check-in, and boarding with accurate, courteous communication.
- Coordinated gate operations, ensuring timely boarding, deplaning, and flight documentation handling.
- Assisted passengers with baggage issues, including claims, tagging, and irregularities.
- Processed ticketing changes and travel updates while maintaining compliance with airline procedures.
- De-escalated difficult customer situations using calm judgment and policy-based solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Disneyland Security Officer
2 Years 6 Months- Conducting visual inspections of bags and packages
- Responding to radio calls as needed
- Writing and inputting reports
- Calling in safety concerns
- Completing visual inspections and observing occurrences of areas being patrolled
Medical Assistant
9 Months- Obtained Patient Vitals/History
- Explain procedures to patients to reduce anxieties and obtain cooperation.
- Record patients’ medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Show patients to examination rooms
- Collect blood and prepare them for testing.
- Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
- Answer phones, schedule appointments, and relay messages to doctors/nurses.
- Match laboratory requisition forms to specimen tubes.
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Disneyland Cast Member Retail Associate
2 Years 5 Months- Greet and welcome guests
- Provide excellent customer service by assisting guests with directions and answering questions
- Manage cash registers and process transactions
- Restock and organize merchandise
- Calculate daily sales profits
Fulfillment Associate
1 Year 5 Months- Scan and inventory warehouse items
- Resolve inventory issues efficiently
- Supervise assembly lines to ensure smooth operations
Office Assistant II
2 Years 8 Months- Manage front desk operations at a mental health facility
- Answer phones and schedule patient appointments
- File paperwork and maintain client charts for medical staff
- Utilize computer programs such as Microsoft Word, Publisher, and Excel
- Fax and copy documents as needed
Education
AA Degree - Theology
Course of Study: Medical Assistant/ Back Office
High School Diploma
Skills
Bilingual: English and Spanish
Strong organizational and coordination skills
Effective problem-solving abilities
Attentive to detail and dependable
Proficient in computer applications and office maintenance
Excellent multitasking capabilities
Timeline
Customer Service Agent
Unifi-Allegiant
03.2026 - CurrentRead More
Medical Assistant
Providence
02.2025 - 11.2025Read More
Disneyland Security Officer
The Walt Disney Company
12.2023 - 06.2026Read More
Disneyland Cast Member Retail Associate
The Walt Disney Company
07.2021 - 12.2023Read More
Fulfillment Associate
Amazon Fulfillment Center
10.2019 - 03.2021Read More
Office Assistant II
Imperial County Behavioral Health Services
09.2015 - 05.2018Read More
Imperial High School
High School Diploma
Read More
Modern Technology School
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International Apostolic Bible College
AA Degree from Theology
Read More