Dedicated CSR professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
KASSANDRA GRAVES
Indianapolis,IN
Summary
Overview
10
years of professional experience
Work History
Hix Wrecker Service
Dispatcher
05.2023 - Current
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10 or more fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
SSP AMERICA
Manager/Supervisor
01.2022 - 04.2023
Job overview
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
The Mad Hatter
Lead Bartender
11.2018 - 05.2021
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
HMS Host International
Lead Bartender
01.2014 - 11.2018
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Indiana Business CollegeIndianapolis
Associate of Applied Science from Business Administration And Management
University Overview
Skills
- Customer Service Standards
- Teamwork and Professionalism
- Extensive Beer Knowledge
- Cash Handling and Management
- Food and Beverage Management
- Verbal and Written Communication
- Time Management
- Attention to Detail
Timeline
Dispatcher
Hix Wrecker Service
05.2023 - Current
Manager/Supervisor
SSP AMERICA
01.2022 - 04.2023
Lead Bartender
The Mad Hatter
11.2018 - 05.2021
Lead Bartender
HMS Host International
01.2014 - 11.2018
Indiana Business College
Associate of Applied Science from Business Administration And Management
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