Kassandra Kolln
Arcadia
Denison ,IA
5
years of professional experience
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Casey’s. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Skilled in maintaining cleanliness and organization, contributing to operational efficiency and positive customer experiences. Committed to delivering results in fast-paced environments.
Work History
Cashier
4 Months- Maintained cleanliness and organization of checkout area, enhancing customer experience and operational flow.
- Monitored inventory levels at the point of sale, ensuring availability of popular items for customers.
- I’m also a trained to do dounuts and the kitchen, have to be up at 3am to make them
- Resolved customer complaints promptly, demonstrating problem-solving skills to maintain positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Waitress
11 Months- Monitored inventory levels of supplies, assisting with stock management tasks.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
CNA
6 Months- Provided compassionate patient care, assisting with daily activities to enhance comfort and well-being.
- Monitored vital signs accurately, reporting changes to nursing staff for timely interventions.
- Assisted in maintaining cleanliness and organization of patient rooms and communal areas.
- Supported nursing team with routine tasks, fostering a collaborative care environment.
- Documented patient observations meticulously, ensuring compliance with healthcare protocols.
- Utilized electronic health record systems effectively for accurate patient information management.
- Participated in training new staff members on best practices in patient care procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
Receptionist
2 Years 6 Months- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Maintained accurate patient records and updated information in electronic health record system.
- Assisted with billing inquiries and processed payments to support financial operations.
- Developed streamlined processes for managing patient intake forms, reducing wait times significantly.
- Oversaw daily reception workflows, ensuring consistent adherence to clinic policies and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Waitress
3 Years 8 Months- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted with food and beverage orders, maintaining accuracy and efficiency.
- Handled cash transactions and processed payments using POS systems.
- Collaborated with kitchen staff to coordinate timely food delivery to tables.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Trained new staff on menu items and service protocols, enhancing team performance.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Cna
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Customer relations
Cash register operation
Written and verbal communication
Order taking
Refunds and exchanges
POS system operations
Timeline
Cashier
Casey’s
04.2026 - CurrentRead More
CNA
Crawford Memorial Hospital
03.2026 - 09.2026Read More
Waitress
Arcadia
09.2025 - CurrentRead More
Receptionist
Vision Care Clinic
09.2022 - 03.2025Read More
Waitress
Ampride
07.2021 - 03.2025Read More
Western Iowa Community College
Cna
Read More
North Polk High School
High School Diploma
Read More