Kassandra Lozano
Comfort,TX
Summary
Adept at maintaining composure under pressure, I excelled in customer service roles at HEB Grocery Store, ensuring high service standards. Skilled in money handling and building customer relations, my flexibility and professionalism contributed to repeat business. Demonstrated strong multitasking abilities and reliability, enhancing guest experiences through attentive service and efficient transaction management.
Overview
3
3
years of professional experience
Work History
Cashier
HEB Grocery Store
12.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Waitress
Compadres Hill Country Cocina
03.2021 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Education
Bachelor of Science - Forensic Science
Texas A&M University
College Station, TX05.2027
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Reliability and punctuality
- Customer Relations
- Order Taking
- Professionalism and Courtesy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
HEB Grocery Store
12.2022 - Current
Waitress
Compadres Hill Country Cocina
03.2021 - 05.2024
Bachelor of Science - Forensic Science
Texas A&M University
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