Kassandra Montes
Tucson,AZ
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Case Manager
Southwest Key Programs- Estrella Del Norte
02.2022 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conduct age-appropriate comprehensive assessment in child centered, trauma-informed manner and documented in online case management system.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Inside Sales Representative
Automatic Data Processing, ADP
08.2021 - 01.2022
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
Server
BK Tacos
12.2015 - 03.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Behavioral Sciences
University of Arizona
Tucson, AZ05.2020
Associate of Arts - Early Childhood Education
Pima Community College
Tucson, AZ05.2018
Skills
- Effective Communication
- Certified in CPR/AED
- Empathy
- Excellent Clinical and Crisis Intervention Skills
- Child Observation and Assessment
- Written and verbal communication
- Documentation proficiency
- Case Documentation
- Active Listening
- Professionalism
- Time Management
- Cultural Awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Southwest Key Programs- Estrella Del Norte
02.2022 - Current
Inside Sales Representative
Automatic Data Processing, ADP
08.2021 - 01.2022
Server
BK Tacos
12.2015 - 03.2021
Bachelor of Science - Behavioral Sciences
University of Arizona
Associate of Arts - Early Childhood Education
Pima Community College
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