Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Nguyen

Rio Linda,CA

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Del Taco, through exceptional service and cash handling accuracy. Skilled in call center operations and adept at fostering positive client relations, demonstrated by a significant increase in repeat business. Masterful in organization and communication, ensuring seamless operational flow and elevated customer experiences. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience

Work History

Cashier

Del Taco
03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Store Manager

Power Market Cheveron
08.2022 - 01.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Host

Denneys
09.2020 - 12.2020
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk Receptionist

Staybridge Suites Hotel
02.2020 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Cashier

Cirkle K
04.2018 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Education

No Degree - General Education

American River College
Sacramento, United States

High School Diploma -

Kamath Union High
Klamath Falls, United States
06.2007

Skills

  • Customer Service
  • Cash Handling
  • Customer service excellence
  • Patience and Empathy
  • Call center processes
  • Call Center Operations
  • Greeting and Seating Clients
  • Telephone skills
  • Organization skills
  • Verbal and written communication
  • File Management

Timeline

Cashier

Del Taco
03.2023 - Current

Store Manager

Power Market Cheveron
08.2022 - 01.2024

Host

Denneys
09.2020 - 12.2020

Front Desk Receptionist

Staybridge Suites Hotel
02.2020 - 08.2020

Cashier

Cirkle K
04.2018 - 02.2020

No Degree - General Education

American River College

High School Diploma -

Kamath Union High
Kassandra Nguyen