Kassandra Romero
Pembroke Pines
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Account Representative
HRRG Teamhealth
Sunrise
06.2025 - Current
- Managed customer account inquiries and resolved issues promptly.
- Provided support for billing and payment processing tasks.
- Completed paperwork related to insurance billing processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Accurately document all interactions in the system.
FEMA Representative
The Midtown Group
11.2024 - 04.2025
- Handled inbound and outbound calls to provide critical referrals and information to disaster survivors.
- Assisted survivors in submitting applications and uploading documents, ensuring all submissions were current and accurate.
- Facilitated the submission of new applications over the phone for applicants, streamlining the application process.
Customer Service Representative
DISH
03.2021 - 10.2024
- Handled inbound customer calls to assist with account changes and upgrades.
- Facilitated sales transactions and provided basic IT support to customers.
- Resolved customer inquiries efficiently, ensuring a high level of satisfaction.
Legal Assistant
Law offices of Mario M. Lovo
01.2019 - 03.2020
- Managed immigration cases under attorney supervision, ensuring timely and accurate handling of legal processes.
- Translated documents and meticulously filed paperwork while maintaining strict adherence to court schedules.
- Assisted clients with immigration paperwork including work permits, renewals, and petitions, facilitating smooth legal proceedings.
- Handled data entry for petitions, including accepted cases and those needing additional documentation, supporting efficient case management.
Billing Manager
Electric Sun Tanning Salon
11.2017 - 02.2019
- Managed billing for monthly and weekly memberships, ensuring accuracy and timeliness.
- Provided work schedules and verified documentation of work hours and commissions for HR processing.
- Handled phone inquiries regarding service information, delivering excellent customer support.
Education
MBA - Business Administration
Northbridge University
Pembroke Pines, FL 03.2026 - 04.2026
Bachelor of Science - Allied Health Management
Northbridge University
South Miami, FL 03.2024 - 03.2026
High School Diploma -
Miami Jackson Senior High
Skills
- Regulatory compliance
- Strong Communication
- Positive and professional
- Adaptability and flexibility
- Multi-task management
- Data entry proficiency
- Goal oriented
- Teamwork
- Organizational skills
- Problem-solving abilities
- Interpersonal communication
Languages
- Spanish
- English
Timeline
MBA - Business Administration
Northbridge University
03.2026 - 04.2026
Customer Account Representative
HRRG Teamhealth
06.2025 - Current
FEMA Representative
The Midtown Group
11.2024 - 04.2025
Bachelor of Science - Allied Health Management
Northbridge University
03.2024 - 03.2026
Customer Service Representative
DISH
03.2021 - 10.2024
Legal Assistant
Law offices of Mario M. Lovo
01.2019 - 03.2020
Billing Manager
Electric Sun Tanning Salon
11.2017 - 02.2019
High School Diploma -
Miami Jackson Senior High