Kassandra Terrazas
Chicago,IL
Summary
I'm a hardworking, dependable, and quick learner with strong customer service and communication skills. I type 60 WPM. pay attention to detail, and can handle multiple tasks while staying focused. I enjoy helping people, communicating with others, and learning new things. I'm looking for an opportunity to use my skills in a 911 dispatch position and make a difference by helping people when they need it most.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Direct Support Professional
Austin Special
05.2022 - Current
- Read and contributed to shift reports and care notes.
- Engaged clients through conversation and companionship, promoting independence and social requirements.
- Assisted clients in activities of daily living to maintain health and dignity.
- Reported health changes and provided proper documentation to appropriate staff.
- Participated in case reviews and consulted with the team caring for client. to evaluate clients needs and plan for continuing services.
- Establishes personal relationships with clients to maintain patient comfort and care.
Cashier
Cochiaros Pizzeria
11.2018 - 05.2022
- Processed cash, credit, and mobile payments accurately at front counter
- Greeted customers promptly and entered orders with attention to detail
- Handled phone orders and delivery requests with accuracy and professionalism
- Supported new cashiers by demonstrating register procedures and customer service standards
- Restocked and organized merchandise in front lanes.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Dental Assistant
Destiny Dental
02.2021 - 08.2021
- Prepared treatment rooms and organized instruments for efficient chairside support.
- Charted patient data and treatment in electronic health records system.
- Assisted dentists during restorative, surgical, and preventive procedures with accurate anticipation.
- Sterilized instruments and maintained infection control standards for safe patient care.
- Captured digital radiographs and updated patient records with attention to detail.
Education
No Degree - Criminal Justive
Northeastern Illinois University
Chicago, IL01-2027
Skills
- Multi-tasking
- Goal oriented
- 60 wpm
- Problem solver
- Critical thinker
Certification
- OEMC certificate
- Stop the bleed certificate
- CPR/First Aid
Languages
Spanish
Full Professional
Timeline
Direct Support Professional
Austin Special
05.2022 - Current
Dental Assistant
Destiny Dental
02.2021 - 08.2021
Cashier
Cochiaros Pizzeria
11.2018 - 05.2022
No Degree - Criminal Justive
Northeastern Illinois University