Summary
Overview
Work History
Education
Skills
Awards
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Rebecca Trent

Rochester Hills,MI

Summary

To seek lasting employment in a medical biller and coder role to help run a business smoothly and efficiently.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Direct Support Professional

The Arc of Oakland County
Troy, MI
02.2021 - Current
  • Assisted client with independence and safety skills by learning/participating in acts of daily living
  • Assisted client with daily tasks such as grooming, hygiene and medication reminders
  • Transported client to their job where they had a daily job coach
  • Followed a structured diet routine and prepared meals

Insurance Verifier

Phillip Charles Group/Proctor Financial
Troy, MI
08.2020 - 01.2021
  • Using AnyDoc system, viewed insurance documents scanned into different categories
  • Quality Assured insurance documents by keeping those with coverage information
  • Entered batch numbers and document sets in Excel spreadsheets to keep track of production
  • Verified strip bills for various insurance coverages ie homeowners, flood, fire etc

Team Assistant-Specialist Customer Support-Operations Service Center (OSC)

York Risk Services-CareWorks
Dublin, OH
05.2016 - 10.2019
  • Provided administrative support functions ( i.e
  • Copying, faxing and mailing) for Case Managers and Case Specialists
  • Using Query System, routed incoming information to the appropriate Case Managers or Case Specialists
  • Processed incoming forms to change physicians on record for an injured worker
  • For the OSC –Opened Incoming mail containing documents pertaining to injured worker’s claims and prepared it for scanning
  • Uploaded documents that arrived via e-mail or fax to appropriate claimant’s files using YCE-A and YCE-B claims systems
  • Uploaded documents for the highly sensitive client, Commonwealth of Virginia Employees
  • Occasionally covered front desk duties

Mailroom Clerk

Ohio Health
Columbus, OH
09.2014 - 05.2016
  • Sorted and delivered U.S.P.S
  • And inter-departmental mail
  • Processed a significant volume of U.S.P.S
  • Mail for various hospital departments using postage meter

Customer Service Representative

Medco Health Solutions
Dublin, OH
04.2010 - 03.2012
  • Answered telephone calls regarding a wide variety of customer needs
  • Handled ordering of patient medications and assisted with tracking orders
  • Deescalated callers with serious issues and provided an exceptional resolution
  • Protected patients' individual health information through stringent HIPPA protocols
  • Participated in numerous projects outside of standard customer service scope
  • Answered 70-100 calls per day

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

Penn Foster School
Scranton, PA
06-2024

High School Diploma -

Romeo High School
Romeo, MI
01.2004

Skills

  • Customer service
  • Effective Communication Skills
  • Microsoft Word
  • PowerPoint Proficiency
  • Outlook
  • Excel
  • Google Suite
  • Detail-Oriented Organization
  • Front Desk Experience
  • Accurate Data Entry
  • Multi-tasking

Awards

  • Received awards in recognition of exemplary customer service including a Rose award for an unsolicited customer compliment.
  • Achieved three levels of mastery in Medco’s program for behavior recognition and outstanding customer service within one year.

Certification

  • Certified Biller and Coder

Affiliations

I'm a mom to two wonderful kids, I enjoy spending time with family, playing the flute, singing, playing video games, exercising and bullet journaling.

Accomplishments

  • Awards in recognition for exemplary customer service including a Rose award for an unsolicited customer compliment
  • Achieved three levels of mastery in Medco's program for behavior recognition and outstanding customer service within one year.

References

References available upon request.

Timeline

Direct Support Professional

The Arc of Oakland County
02.2021 - Current

Insurance Verifier

Phillip Charles Group/Proctor Financial
08.2020 - 01.2021

Team Assistant-Specialist Customer Support-Operations Service Center (OSC)

York Risk Services-CareWorks
05.2016 - 10.2019

Mailroom Clerk

Ohio Health
09.2014 - 05.2016

Customer Service Representative

Medco Health Solutions
04.2010 - 03.2012

Medical Billing And Coding Certificate - Medical Billing And Coding

Penn Foster School

High School Diploma -

Romeo High School

Similar Profiles

CREATE PROFILE
Rebecca Trent