Kassidy Abernathy
Edwardsville,IL
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and computer proficiency at Victoria's Secret & PINK, enhancing customer loyalty through empathetic conflict resolution. My ability to manage multiple tasks simultaneously at Olive Garden showcases my strong work ethic and commitment to guest engagement, significantly improving service quality and team efficiency.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden Restaurant
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Victoria's Secret & PINK
08.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Business
Southern Illinois University Edwardsville
Edwardsville, IL05.2026
High School Diploma -
Staunton High School
Staunton, IL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Computer Proficiency
Timeline
Server
Olive Garden Restaurant
02.2024 - Current
Customer Service Representative
Victoria's Secret & PINK
08.2022 - 08.2023
No Degree - Business
Southern Illinois University Edwardsville
High School Diploma -
Staunton High School
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