Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kassidy Bibeau

KEENE

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Applebee's Grill + Bar. Proven ability to upsell menu items, enhancing revenue while maintaining a welcoming atmosphere. Strong communicator adept at conflict resolution and team collaboration, ensuring seamless operations in high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

Applebee's Grill + Bar
Keenes
05.2024 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Efficiently managed high-volume dining shifts, accurately processing customer orders, and coordinating with kitchen staff to ensure timely service.
  • Delivered excellent customer service, addressing guest needs, and resolving issues promptly to enhance customer satisfaction and retention.
  • Upsold menu items and promotions, contributing to increased daily sales, and boosting overall restaurant revenue.
  • Handled cash, credit card transactions, and POS system operations with accuracy, balancing cash drawers at the end of shifts.
  • Maintained a clean, organized, and welcoming environment, adhering to health and safety regulations at all times.
  • Collaborated closely with team members, including hosts, bartenders, and kitchen staff, to ensure a seamless dining experience.

Certified Tanning Consultant

Suntancity
Keene
04.2023 - 06.2024
  • Led tours of the tanning facility for new clients, highlighting services and amenities.
  • Maintained cleanliness and sanitation of tanning beds and salon environment to ensure client safety.
  • Created a welcoming atmosphere in the salon to enhance client experience.

Education

Bachelor of Science - Psychology

Keene State College
Keene, NH
05-2026

Skills

  • Exceptional customer service and guest relations
  • Efficient multitasking and time management in high-volume settings
  • Accurate cash handling and POS system operation
  • Strong communication and active listening skills
  • Conflict resolution and problem-solving under pressure
  • In-depth menu knowledge and upselling expertise
  • Team collaboration and cross-department coordination
  • Adherence to food safety and sanitation protocols
  • Professional demeanor and positive attitude in fast-paced environments

References

References available upon request.

Timeline

Server

Applebee's Grill + Bar
05.2024 - Current

Certified Tanning Consultant

Suntancity
04.2023 - 06.2024

Bachelor of Science - Psychology

Keene State College

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