Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassidy Evans

Lehi,UT

Summary

Quality Control professional with commitment to maintaining high standards and achieving consistent results. Experienced in identifying and addressing quality issues through detailed inspection processes and collaborative problem-solving. Known for accuracy, adaptability, and strong analytical skills.

Overview

5
5
years of professional experience

Work History

Quality Control Specialist

Discover Products
06.2023 - Current
  • I maintained a high level of compliance and regulatory knowledge to identify potential risks. I adhered to bank regulations and internal policies by conducting regular audits and reviews for both calls and documents/emails. During these reviews I identified potential risks and wrote comments to explain the defects and risk. I also reviewed agents customer service and wrote comments to ensure the agents received proper feedback to enhance the customer experience going forward.


Personal Banker Assistant

Discover Bank, Member FDIC
07.2022 - 06.2023
  • Provided exceptional customer service while assisting homeowners with accessing equity from their home. Assessing general eligibility, selling our home equity loan products, and gathering general contact information for our loan specialist. I managed sensitive customer data, ensuring confidentiality and adherence to banking regulations.

Customer Service Representative

Discover Financial Services, DFS
10.2020 - 07.2022
  • I worked in three different department as a customer service representative. I initially helped card members with many inquiries ranging from payments, interest questions, transaction concerns and more. I also handled complaints, troubleshooting and provided account information all while maintaining positive attitude and friendly manners. I then became an expert in explaining ways the Borrowers can payoff their cards faster and different techniques to achieve their goals. Lastly, I was a universal agent taking overflow calls for seven different divisions within the customer service department. I assisted customers with general credit card inquiries, billing issues, balance transfers, business inquiries, etc. I contributed to high team results with excellent customer service.


Education

Herriman High School
Herriman, UT

Skills

  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel, Outlook, Word, etc
  • Documentation Review
  • Detail oriented
  • Fast learned
  • Adaptable to change
  • Sales
  • Home equity products

Timeline

Quality Control Specialist

Discover Products
06.2023 - Current

Personal Banker Assistant

Discover Bank, Member FDIC
07.2022 - 06.2023

Customer Service Representative

Discover Financial Services, DFS
10.2020 - 07.2022

Herriman High School

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