Kassidy Hinton
Spokane,WA
Summary
Detail-oriented and patient-focused professional with 10+ years of experience in customer service environments. Skilled in patient scheduling, insurance verification, and front office operations while delivering compassionate, high quality support in fast paced settings. Known for strong organizational and time management skills, a flexible and approachable demeanor, and a commitment to creating positive experiences through welcoming interactions and attentive service.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Providence Health & Services
Spokane, WA
03.2026 - Current
- Coordinated front desk operations in a fast-paced medical environment, providing exceptional customer service while managing patient scheduling, check in/check out and multi-line phone systems.
- Demonstrated strong computer proficiency through daily use of EPIC systems, email communication, document scanning, data entry and Microsoft Office.
- Verified patient insurance eligibility and benefits, including familiarity with Medicare.
- Maintained accurate patient records, filing systems and confidential medical documentation in compliance with HIPPA regulations.
- Assisted patients with appointment coordination, paperwork and general administrative support to ensure efficient clinic workflow.
- Utilized medical terminology effectively while communicating with providers, patients and other healthcare specialists.
- Provided compassionate patient care by addressing questions, resolving concerns and creating a welcoming clinical experience.
Server/Bartender
Adelo's Pizza
Spokane, WA
12.2021 - Current
- Time management
- POS terminal use to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Resolved customer inquiries and complaints professionally.
- Efficiently managed multiple tables, ensuring timely order delivery and accurate billing.
- Trained new servers on menu offerings, service protocols, and operational best practices.
Bank Teller
Spokane Teachers Credit Union
Spokane, WA
06.2025 - 03.2026
- Processed member transactions accurately and efficiently.
- Maintained cash drawer balance and ensured compliance with financial regulations.
- Assisted members with account inquiries and resolved customer service issues promptly.
- Promoted credit union products and services to enhance member engagement.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cashed member checks, verified identification and checked account balances in accordance with bank policy.
- Explained bank services, financial products and applicable fees to members.
- Utilized banking software to manage transactions and maintain member records securely.
Retail Sales Associate
Macy's
Spokane, WA
10.2014 - 03.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
Education
Spokane Community College
Spokane, WAHigh School Diploma -
MEAD Alternative High School
Mead, WA06.2013
Skills
- Multitasking and organization
- Task prioritization
- Account management
- Microsoft office
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Medical terminology
- Filing and recordkeeping
- Financial transactions
- Numerical accuracy
- Retail sales
- Sales expertise
- Teamwork
- POS system operation
- Safe food handling
Timeline
Patient Care Coordinator
Providence Health & Services
03.2026 - Current
Bank Teller
Spokane Teachers Credit Union
06.2025 - 03.2026
Server/Bartender
Adelo's Pizza
12.2021 - Current
Retail Sales Associate
Macy's
10.2014 - 03.2021
Spokane Community College
High School Diploma -
MEAD Alternative High School