Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kassidy Masias

Longmont,CO

Summary

Customer service, sales, and promotion strategist with a dedication to maximizing employee performance. Skilled in training new employees on loyalty and credit card upselling techniques. Utilize role plays and innovative approaches to drive sales of our loyalty program and credit cards. Analyze statistical charts to identify areas needing additional support and understand store performance. Expert in authorizing transactions and returns, preparing deposit slips, completing closing paperwork, and accurately counting cash deposits.

Overview

2
2
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
Longmont, CO
03.2024 - Current
  • Addressed customer complaints promptly while remaining professional in challenging situations.
  • Balanced the daily tills at end of shift and prepared bank deposits for pick up.
  • Kept informed of current promotions, exchange and refund policies, pricing structures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Monitored progress of trainees through feedback from managers and supervisors.
  • Identified areas of improvement in existing training methods and procedures.
  • Collaborated with management to align on strategy and communication of content.
  • Developed and implemented sales strategies to increase credit card applications.
  • Built relationships with clients by providing excellent customer service and support.
  • Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
  • Maintained records of all transactions including account numbers, balances due.
  • Processed new accounts including application verification, data entry and account activation.
  • Created marketing materials to promote products, services and benefits of credit cards.
  • Prepared regular reports on sales activities such as number of applications processed, approval rate.
  • Advised customers on how best to use their credit cards responsibly while minimizing debt levels.

Prestige Beauty Advisor

Ulta Beauty Inc.
Longmont, CO
03.2023 - Current
  • Organised promotional events such as make-up tutorials or product launches.
  • Kept up-to-date with current trends in cosmetics, skincare, haircare and fragrance lines.
  • Ensured that all stock was replenished regularly so shelves were always well presented.
  • Assisted in the organisation of promotional activities such as special offers, displays and price changes.
  • Performed cash register operations accurately and efficiently with POS system.
  • Attended sales meetings, trainings, seminars and trade shows related to the beauty industry.
  • Advised clients on the use of various cosmetic products including creams, lotions, gels and sprays.
  • Provided makeup application demonstrations for clients upon request.
  • Maintained a professional attitude towards clients while providing excellent customer service.
  • Conducted skin analysis and recommended appropriate skincare regimes for customers.
  • Developed relationships with existing customers by engaging them in conversation about new products.
  • Greeted customers and identified their needs through product knowledge.
  • Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine, and age.

Key Holder/Fashion Stylist

Maurices
Longmont, CO
08.2022 - 07.2023
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Assisted customers with product selection and resolving complaints.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Organized and maintained an inventory of clothing, accessories, and beauty products.
  • Applied extensive knowledge of fabric properties, color theory, and garment design techniques.
  • Maintained high levels of client satisfaction by providing outstanding customer service.
  • Created custom looks for clients based on their individual style, body type, and personality.

Cashier

Goodwill Store
Longmont, CO
05.2022 - 08.2022
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, and credit/debit.
  • Ensured compliance with all safety regulations within the store environment.

Education

Criminal Justice

University of Northern Colorado
Greeley, CO
05-2028

High School Diploma -

New Meridian High School
Longmont, CO
05-2024

Skills

  • Customer Assistance
  • Schedule Coordination
  • POS System Operation
  • Staff Mentoring
  • Staff Training
  • Deposit Preparation
  • Collaboration
  • Credit and cash transactions
  • Workflow Coordination
  • Opening and closing procedures
  • Training and mentoring
  • Issue Resolution
  • Accountability
  • Upselling strategies
  • Sales expertise
  • Workplace Safety
  • Cash Handling

Affiliations

  • panel presentations with Larimer county and their district attorney for troubled kids and teens.
  • pre law mock trials
  • school board advisor, coming up with new ways to improve our schools and district.

Accomplishments

district advisor leader award

pre law award

honor role and scholarships

Timeline

Lead Cashier

Ulta Beauty Inc.
03.2024 - Current

Prestige Beauty Advisor

Ulta Beauty Inc.
03.2023 - Current

Key Holder/Fashion Stylist

Maurices
08.2022 - 07.2023

Cashier

Goodwill Store
05.2022 - 08.2022

Criminal Justice

University of Northern Colorado

High School Diploma -

New Meridian High School

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Kassidy Masias