Kassidy May
Niagara Falls,NY
Summary
Dedicated Patient Care Coordinator with a proven track record in delivering exceptional customer service and managing sensitive patient information. Skilled in HIPAA compliance and effective communication, ensuring patient satisfaction and care efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Recovery Center of Niagara
Newfane, NY
10.2025 - Current
- Facilitated communication between patients and healthcare providers to address concerns effectively.
- Supported the development of educational materials for patients regarding treatment options and resources.
- Organized patient feedback sessions to gather insights for service improvement initiatives.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the facility.
- Delivered excellent patient experiences and direct care.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
Sales Associate
The Uniform Outlet
Niagara Falls, NY
06.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory levels, ensuring stock availability for customer needs.
- Processed transactions accurately, contributing to efficient checkout procedures.
- Collaborated with team members to achieve sales targets consistently.
- Provided product knowledge and recommendations, fostering customer loyalty.
- Organized merchandise displays, improving store aesthetics and accessibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Occupational Health Technician/EMT-Basic
Medcor
Buffalo, NY
09.2023 - 09.2024
- Conducted health assessments and screenings to ensure compliance with occupational safety standards.
- Administered first aid and emergency response services in workplace incidents.
- Collaborated with healthcare professionals to develop and implement wellness programs.
- Managed medical records and documentation for efficient tracking of employee health status.
- Assisted in maintaining inventory of medical supplies and equipment for operations continuity.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
Advanced Emergency Medical Technician
American Medical Response, AMR
Buffalo, NY
01.2021 - 08.2024
- Administered advanced life support protocols in emergency situations, ensuring patient stabilization and safety.
- Coordinated with multidisciplinary teams to streamline patient transport and enhance care delivery efficiency.
- Mentored junior EMTs on best practices and protocols, fostering skill development and adherence to standards.
- Evaluated patient conditions using diagnostic equipment, contributing to accurate treatment planning and outcomes.
- Conducted thorough assessments of emergency scenes, prioritizing interventions based on medical necessity and urgency.
- Collaborated with hospital personnel to ensure seamless handover of patient care during transfers, enhancing continuity of service.
- Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
- Promoted a culture of safety within the EMS team, adhering to strict protocols and guidelines during all operations.
Emergency Medical Technician
American Medical Response, AMR
Buffalo, NY
08.2019 - 01.2021
- Administered emergency medical care to patients in pre-hospital settings.
- Collaborated with healthcare professionals to coordinate patient transport and treatment plans.
- Operated advanced life support equipment, ensuring optimal functionality during emergencies.
- Trained and mentored new EMT staff on protocols and response techniques.
- Conducted regular equipment inspections, maintaining compliance with safety regulations and protocols.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Assistant Manager
Citi Trends
Niagara Falls, NY
09.2018 - 10.2019
- Led team in daily operations to enhance customer service and store efficiency.
- Coordinated visual merchandising efforts to enhance store presentation and attract customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Personal Care Assistant
Liberty Home Care
Niagara Falls, NY
09.2017 - 10.2018
- Provided compassionate personal care and support to clients, enhancing their daily living experience.
- Assisted with mobility and transportation needs, ensuring client safety and comfort during outings.
- Developed individualized care plans in collaboration with families to address specific client needs and preferences.
- Implemented hygiene protocols, promoting health and wellness among clients while adhering to safety standards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Clerk
Talk of the Town
Niagara Falls, NY
05.2015 - 05.2017
- Processed sales transactions efficiently using POS system
- Provided exceptional customer service, addressing inquiries and resolving issues
- Maintained accurate inventory levels through regular stock checks
- Trained new sales clerks on product knowledge and customer engagement techniques
- Assisted in developing store merchandising strategies to increase foot traffic
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Cashier
Target
Niagara Falls, NY
12.2011 - 08.2013
- Processed high-volume transactions efficiently in fast-paced retail environment.
- Provided excellent customer service by assisting with inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced registers at the end of shifts.
- Trained new team members on operational procedures and best practices for customer engagement.
- Collaborated with team to achieve daily sales goals through effective upselling techniques.
- Implemented improved checkout processes, reducing wait times and enhancing customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
University of The State of New York Education Department
Niagara Falls, NY07.2014
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Certification
- EMT, NYS - 2019-2022
- AEMT, NYS - 2021-2024
Languages
English
Full Professional
Timeline
Patient Care Coordinator
Recovery Center of Niagara
10.2025 - Current
Sales Associate
The Uniform Outlet
06.2025 - Current
Occupational Health Technician/EMT-Basic
Medcor
09.2023 - 09.2024
Advanced Emergency Medical Technician
American Medical Response, AMR
01.2021 - 08.2024
Emergency Medical Technician
American Medical Response, AMR
08.2019 - 01.2021
Assistant Manager
Citi Trends
09.2018 - 10.2019
Personal Care Assistant
Liberty Home Care
09.2017 - 10.2018
Sales Clerk
Talk of the Town
05.2015 - 05.2017
Cashier
Target
12.2011 - 08.2013
GED -
University of The State of New York Education Department