Kassidy MORAGO
Beaverton,OR
Summary
Customer-focused Head Bartender with 10 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Wild Roots Vodka
05.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Lead Bartender
Club Privata
06.2022 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bartender
Oswego Grill
08.2023 - 03.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assistant Manager
Mcmenamins Barley Mill
02.2021 - 01.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Audio Engineering
Portland State University
Portland, OR03.2022
Skills
- Employee Coaching
- Supply Ordering
- Inventory Control
- Upselling strategies
- Superior customer service
- Social Media Marketing
- Customer Relationship Building
- Brand Awareness
- In-depth product knowledge
Certification
- Active OLCC License
- Food Handlers Permit
Timeline
Brand Ambassador
Wild Roots Vodka
05.2024 - Current
Bartender
Oswego Grill
08.2023 - 03.2024
Lead Bartender
Club Privata
06.2022 - Current
Assistant Manager
Mcmenamins Barley Mill
02.2021 - 01.2022
- Active OLCC License
- Food Handlers Permit
Bachelor of Science - Audio Engineering
Portland State University
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