Summary

Overview

Work History

Education

ADDITIONAL INFORMATION

Timeline

Kassidy Pel

Everett

Summary

Compassionate customer service professional with strong experience in hospitality and luxury guest service. Delivers exceptional experiences through effective problem resolution and relationship building across diverse clientele. Excels in fast-paced environments, prioritizing safety and comfort while fostering teamwork and communication. Ready to contribute to outstanding service as a Flight Attendant.

Overview

years of professional experience

Work History

Service Advisor / Service Writer

Acura of Bellevue

09.2022 - Current

Serve as the primary point of contact for customers, delivering exceptional service from arrival through vehicle completion.
Established trust by clearly explaining maintenance recommendations, repair options, and timelines to customers.
Coordinated with technicians to streamline workflow and ensure timely service delivery.
Addressed customer concerns professionally, resulting in high satisfaction and loyalty.
Manage multiple priorities in a fast-paced environment with accuracy and attention to detail.

Head Coach, C-Team Volleyball

North Creek High School

07.2022 - 11.2022

Led practices and game-day operations while fostering teamwork, leadership, and accountability.
Motivated and mentored student-athletes, fostering resilience and self-confidence.
Adapted to changing situations while maintaining composure, ensuring effective decision-making.
Collaborated with coaching staff to align training strategies with team goals and enhance player development.

Hospitality Associate

Bellevue Club (Luxury Hotel, Athletic Club, Restaurants & Event Space)

11.2021 - 07.2022

Delivered exceptional guest service in a luxury hospitality setting.
Assisted members and guests with requests, ensuring welcoming and memorable experiences.
Collaborated with multiple departments to deliver seamless service.
Maintained professionalism and composure during high-volume periods, ensuring guest satisfaction.

Nanny

Private Nanny

09.2020 - 11.2021

Provided attentive, full-time care while prioritizing safety and well-being.
Coordinated schedules, transportation, meal preparation, and daily activities to ensure smooth daily routines.
Handled unexpected situations calmly and effectively, maintaining a safe environment.
Developed strong relationships through patience, clear communication, and consistent reliability.

Lead Hostess

Arnie's Restaurant

01.2017 - 01.2020

Coordinated reservations, waitlists, and seating to enhance overall dining flow.
Welcomed guests, fostering a welcoming atmosphere from the start.
Resolved guest concerns professionally and courteously.
Collaborated with servers and management to uphold service standards and guest satisfaction.