Kassidy Willis
Woodbine
Summary
Detail-oriented administrative professional with a proven track record in resolving customer complaints and enhancing service strategies. Committed to maintaining organized office operations and ensuring compliance in all tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Agriland FS
Woodbine
07.2023 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to enhance customer service strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed daily office operations and maintained organized filing systems.
- Prepared reports and documentation for management review.
- Processed invoices and handled expense reports for the department.
City Clerk
City of Woodbine
Woodbine
03.2023 - 07.2023
- Managed city records and documents in compliance with local regulations.
- Assisted residents with inquiries related to city services and regulations.
- Maintained the official seal and authenticated city documents as required.
- Facilitated communication between city officials and community members effectively.
- Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
Certified Pharmacy Technician
Foodland Pharmacy
Woodbine
09.2021 - 12.2022
- Processed prescription orders accurately and efficiently for customers.
- Assisted customers with medication inquiries and provided guidance on usage.
- Maintained inventory levels by restocking medications and supplies regularly.
- Collaborated with pharmacists to prepare and label prescriptions correctly.
- Ensured compliance with safety standards in medication handling and storage.
- Utilized pharmacy management software for prescription tracking and record-keeping.
- Supported team members by training new staff on pharmacy procedures and tools.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Education
High School Diploma -
Woodbine Community School
Woodbine, Iowa05-2016
Skills
- Office management
- Document preparation
- Invoice processing
- Customer service
- Compliance management
- Conflict resolution
References
References available upon request.
Timeline
Administrative Assistant
Agriland FS
07.2023 - Current
City Clerk
City of Woodbine
03.2023 - 07.2023
Certified Pharmacy Technician
Foodland Pharmacy
09.2021 - 12.2022
High School Diploma -
Woodbine Community School