Kassie Carranza
Coupeville,WA
Summary
Detail-oriented and compassionate with strong skills in patient registration, scheduling, insurance verification and maintaining accurate medical records. Experienced in providing professional and courteous service to patients while collecting confidential demographic and insurance information with accuracy and attention to detail. Skilled at work in fast paced environments, communicating effectively with patients and medical staff while maintaining positive patient privacy and confidentiality. Dedicated to creating a positive patient experience while supporting efficient front office operations and quality healthcare services.
Overview
25
25
years of professional experience
Work History
Patient Registrar II
WhidbeyHealth Medical Center
10.2024 - Current
- Registered patients efficiently using electronic health record systems.
- Entered demographic and insurance information to register patients for medical appointments.
- Checked insurance coverage to confirm eligibility for needed medical services.
- Collected payments and co-pays, ensuring accuracy by adjusting amounts based on insurance plan rules.
- Explained financial responsibilities, payment options, and possible collection steps to patients and responsible parties.
- Worked with nursing staff to route patients to correct departments and support smooth care flow.
- Followed up with patients after missed appointments to facilitate rescheduling and enhance continuity of care.
- Resolved scheduling conflicts, maintaining optimal appointment flow and maximizing provider availability.
- Scanned and filed patient and registration documents into electronic health records.
- Maintained cleanliness of workspaces to promote an organized work environment. and organized to support smooth operations and quick access to patient records.
- Executed filing tasks to organize documents for easy retrieval.
- Trained new staff on registration processes and system usage.
- Welcomed visitors at front desk to ensure positive first impression. and identified the visit purpose to support quick check-in.
- Answered phone calls, shared office information, responded to questions, and routed calls to staff.
- Protected patient privacy by following HIPAA rules and supporting compliance with applicable laws.
Front Office Staff Member
Vision Plus of Oak Harbor
Oak Harbor, Washington
08.2022 - 10.2024
- Greeted patients, handled check-ins and check-outs, and managed daily appointment schedules.
- Answered phone calls, provided information about services, and scheduled appointments.
- Maintained accurate patient records and updated medical histories.
- Processed billing and insurance claims, verified patient insurance coverage, and collected payments.
- Assisted patients with pre-appointment paperwork and basic inquiries about eye care.
- Coordinated with medical staff to ensure timely patient flow and addressed any scheduling conflicts.
- Managed office supplies, ordered inventory, and maintained a tidy and organized reception area.
- Managed front desk operations, including greeting patients and answering phones.
- Scheduled and confirmed patient appointments, ensuring efficient use of office resources.
- Processed patient information, handled billing procedures, and managed insurance claims.
- Assisted with eyewear selection and processed orders for glasses and contact lenses.
- Provided excellent customer service, addressing patient concerns and inquiries promptly.
- Demonstrated strong verbal and written communication skills in patient interactions.
- Exhibited excellent organizational and multitasking abilities while managing front desk operations.
- Possessed knowledge of insurance billing processes to assist patients with claims.
- Maintained a customer service-oriented approach with a friendly and professional demeanor when interacting with patients.
- Exhibited attention to detail and accuracy in data entry and patient record-keeping tasks.
- Developed a basic understanding of eye care terminology and procedures to assist patients effectively.
- Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
Sales Associate
Navy Exchange
03.2021 - 08.2022
- Organized racks and shelves to enhance store visual appeal, engage customers, and promote merchandise effectively.
- Provided positive first impressions to welcome existing, new and potential customers.
- Assisted customers in locating products and coordinated with store system for merchandise availability at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires on company processes, product knowledge, and customer service to elevate overall selling techniques.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed multiple tasks efficiently throughout daily operations.
Gas Station Cashier
Albertsons
01.2011 - 04.2011
- Balanced cash registers and generated reports for credit and debit sales to accurately track sales
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Maintained clean and organized sales floor, enhancing store appearance and ensuring customer satisfaction.
- maintained adequate inventory levels to keep shelves stocked and in demand products readily available for customers.
- solved complaints issued by customers for credits and return on merchandise
- Updated and communicated store promotions to customers, driving engagement and increasing sales opportunities.
- Punctually arrived for shifts, demonstrating reliability and commitment to team. and dressed professionally in clean company uniform.
Cashier
Safeway
07.2001 - 02.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with purchases, item location, and enrollment in reward programs.
- Collected and authorized payments of guests.
- Responded to inquiries about store policies and resolved customer concerns.
- Adapted schedule and took extra shifts to support operational needs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Kingman High School
Kingman, AZ06-2003
Skills
- Problem solving
- Attention to detail
- Resourcefulness and initiative
- Self motivation
- HIPAA compliance
- Reliability
Timeline
Patient Registrar II
WhidbeyHealth Medical Center
10.2024 - Current
Front Office Staff Member
Vision Plus of Oak Harbor
08.2022 - 10.2024
Sales Associate
Navy Exchange
03.2021 - 08.2022
Gas Station Cashier
Albertsons
01.2011 - 04.2011
Cashier
Safeway
07.2001 - 02.2004
High School Diploma -
Kingman High School