Kassie Herron
Valdese,NC
Summary
Energetic patient care coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Pain Management
03.2022 - Current
- Responsible for greeting patients/visitors by telephone or in person in positive and cheerful manner
- Schedules patient office visits and performs all sign-in and check-out procedures with customer oriented focus
- Coordinates all clinical phone calls and work schedules with physician, physician assistant and MOA staff
- Maintain appropriate level of supplies for practice operation
- Maintaining up to date patient/insurance information
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Afternoon Care Assistant
First Baptist Preschool
09.2019 - 03.2022
- Maintain safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitize toys and play equipment
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Assist in preparing food and serving meals and refreshments to children
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cashier
Fairvalue
10.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
A.A.S - Associates in Arts
Caldwell Community College
Lenoir, NCHigh School Diploma -
West Caldwell High School
Lenoir, NC06.2019
Skills
- Organization and Time Management
- Collection
- Insurance Verification
- Critical Thinking Skills
- Medical Filing
- EMR Systems
- Health Information Access Management
- Patient Registration
- Coordinate Referrals
- Medical Terminology
- Scheduling
Timeline
Patient Care Coordinator
Pain Management
03.2022 - Current
Afternoon Care Assistant
First Baptist Preschool
09.2019 - 03.2022
Cashier
Fairvalue
10.2018 - 06.2019
A.A.S - Associates in Arts
Caldwell Community College
High School Diploma -
West Caldwell High School
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