Kristin Graham
Lakeland,FL
Summary
Results-driven, disciplined individual with extensive experience in customer-facing roles and team leadership, managing store operations, and ensuring product quality. Demonstrated expertise in time management, data entry, and appointment scheduling, supporting smooth operational flow. Certified in CPR and forklift operation, with a solid understanding of Electronic Health Records systems. Actively participated in problem-solving initiatives, collaborating with management to address quality issues and enhance service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Audibel
Lakeland, FL
06.2025 - Current
- Scheduled patient appointments while ensuring optimal service delivery through managed coordination.
- Assisted patients with hearing aid choices, offering detailed product insights.
- Collaborated on comprehensive care plans with healthcare providers to meet patient needs.
- Safeguarded confidentiality in maintaining accurate patient records per regulations.
- Instructed patients on hearing aid maintenance and overall hearing health strategies.
- Monitored inventory levels for hearing aids, ensuring operational efficiency.
- Cultivated strong professional networks with physicians and team members to foster collaboration.
- Facilitated administrative support functions for the patient care team.
Lead Utility Worker
Homan Wood
Fulton, MS
07.2022 - 01.2024
- Optimized productivity through operation of forklifts, saws, and stackers.
- Conducted inspections to verify product quality meets established specifications.
- Produced daily reports assessing compliance with production standards.
- Supervised utility workers to ensure efficient completion of daily tasks.
- Mentored new employees on safety protocols and equipment operation.
- Troubleshot equipment issues to minimize operational downtime.
- Streamlined project execution by enhancing communication between teams.
CNA, Float Pool
Meadows Nursing Home
Fulton, MS
03.2022 - 07.2022
- Assisted residents with mobility, transfers, and positioning for comfort.
- Monitored daily nourishment and vital signs, reporting changes to nursing staff.
- Provided direct patient care, including bathing, grooming, and dressing support.
- Maintained cleanliness and organization in resident living areas and common areas.
- Documented patient observations and care accurately in electronic medical records.
- Collaborated with healthcare team to create individualized care plans for residents.
- Responded promptly to call lights and addressed patient requests efficiently.
- Ensured safety by adhering to infection control policies and maintaining stocked supplies.
Electrical Float
Tiffins RV
Red Bay, AL
02.2021 - 03.2022
- Executed installation and maintenance of electrical wiring in RVs, adhering to safety regulations.
- Performed routine diagnostics on 12-volt assemblies, coax cables, and HDMI installations for quality control.
- Trained regularly on technological advancements to enhance skill set and efficiency.
- Documented all electrical work meticulously to ensure traceability and compliance.
- Collaborated closely with contractors to ensure timely project completion.
- Tested and repaired electric motors and control systems for operational effectiveness.
- Addressed human resources issues during team meetings to foster a positive work environment.
- Established strong relationships with electricians and clients through effective communication.
General Labor
Sunshine Homes
Red Bay, AL
01.2019 - 02.2021
- Experienced in all facets of manufacturing in mobile home production.
- All interior assembly, to include sheetrock, painting, fixture installation, and any aesthetics of the mobile home.
- Wiring the home to include 110 and 220 according to blueprints for proper placement.
- Self-inspection of all work done safely, meeting quality standards, and meeting production standards and cost targets.
CNC Leather Cutting Operator
Max homes
Fulton, Ms
02.2018 - 01.2019
- Bundled orders to meet production specifications for make, model, and color.
- Inspected each order from start to finish to ensure quality standards.
- Operated machinery to maintain efficient production processes.
- Monitored equipment performance and conducted regular maintenance checks.
- Collaborated with team members to enhance workflow efficiency.
- Trained new operators on safety protocols and operational procedures.
- Maintained cleanliness of work areas and equipment in compliance with safety regulations.
- Calibrated machines to uphold quality standards and productivity levels.
Manager
McDonald’s
Fulton, Ms
01.2017 - 01.2018
- Managed operations across front lobby, grille, and support activities efficiently.
- Supervised daily service delivery to uphold quality standards.
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Trained new staff on company policies and customer service protocols.
- Monitored inventory to maintain accurate stock levels and ordered supplies as needed.
- Resolved customer complaints promptly, enhancing guest satisfaction.
- Conducted performance evaluations to promote staff development and growth.
- Implemented operational procedures that improved workflow efficiency.
Education
High School Diploma -
Tremont High School
Tremont, MS05-2016
BBA - Business Administration
Lynn University
Boca Raton, FLSome College (No Degree) - General Studies
Itawamba Community College
Fulton, Mississippi, MSSkills
- Strong understanding of business operations and workflow management
- Project coordination and task prioritization
- Time management and organization
- Process improvement and efficiency optimization
- Problem solving and decision making
- Proficient in Microsoft Office: Excel (sorting, filtering, formulas), Word, PowerPoint
- Data entry, data accuracy, and basic data analysis
- Basic knowledge of business analytics and financial concepts
- scheduling, calendar management, and meeting coordination
- File organization and record management
- Customer and employee communication support
- Document preparation, proofreading, and information management
- Ability to maintain stability and accuracy in structured work environments
Certification
- CPR Certification, Certified in both adults and pediatrics.
- Forklift Operation Certification, Certified in forklift operation.
References
- Mohammad Farmani
(774)-232-7454
- Gary Carpenter
(662)-279-7283
- Charlie Graham
(662)-255-4572
Affiliations
Office Assistant Volunteer: High School (2012-2016)
Timeline
Patient Care Coordinator
Audibel
06.2025 - Current
Lead Utility Worker
Homan Wood
07.2022 - 01.2024
CNA, Float Pool
Meadows Nursing Home
03.2022 - 07.2022
Electrical Float
Tiffins RV
02.2021 - 03.2022
General Labor
Sunshine Homes
01.2019 - 02.2021
CNC Leather Cutting Operator
Max homes
02.2018 - 01.2019
Manager
McDonald’s
01.2017 - 01.2018
High School Diploma -
Tremont High School
BBA - Business Administration
Lynn University
Some College (No Degree) - General Studies
Itawamba Community College