Kassy Kozlovsky
Coleman,WI
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Manager
JPW Industries
Manitowoc, WI
12.2024 - Current
- Manage the whole warranty department
- Manage the service center network for the whole company
- Update contracts yearly
- Scheduling and dispatching, customer communications, coordination and support, reporting and documentation, collaboration and process improvement.
- Creation of training programs for service technicians.
Customer Relations, Technical Service, ASC/Warranty Coordinator
JPW Industries
Manitowoc, WI
11.2022 - 12.2024
- Interface with customers, both internally and externally, to provide solutions. Coordinate, analyze and improve customer service to meet company goals. Assists in the performance and development of the Technical Service group. Manages and assists with the day-to-day operations of the Technical Service Department. Delegates responsibility with accountability and follow up. Conducts regular coaching and counseling with Service Technicians. Utilizes the necessary resources to ensure JPW Customer Satisfaction strategy is being met. Determine validity of customer concerns as they relate to warranty and/or returns. Oversee the RGA process in accordance with JPW warranties and guidelines.
Warranty Claims Specialist & Systems Administrator
Ali Group/Welbilt
Manitowoc, WI
07.2018 - 11.2023
- Maintain the warranty claims for my specific brands to aging specifics. Systems administrator duties include emails, addition of serial numbers, parts, creating and maintaining community users for the website. Report writing, Excel spreadsheet creation and alteration.
Mental Health Specialist
Lutheran Social Services of Wisconsin and Upper Michigan, Inc.
Green Bay, WI
10.2016 - 07.2018
- Provide exceptional care to members of the CBRF by focusing on mental health. Provide medication, counseling, money management skills, take clients to their scheduled doctors’ appointments, advocate for the client.
Education
Bachelor of Science - Human Development & Business Administration
University of Wisconsin-Green Bay
Green Bay, WI12 2021
High school diploma -
Coleman High School
Coleman, WI5 2006
Skills
- Scheduling jobs
- Managing service operations
- Staff management
- Client relationships
- Managing warranty claims process and systems
Certification
- Inspiring Leadership Series 2024
- Lakeshore Technical College
- Completed 2024-12-18
Inspiring Leadership Series Completion
A course designed to teach managers how to be better at leading people through emotional intelligence.
Timeline
Field Service Manager
JPW Industries
12.2024 - Current
Customer Relations, Technical Service, ASC/Warranty Coordinator
JPW Industries
11.2022 - 12.2024
Warranty Claims Specialist & Systems Administrator
Ali Group/Welbilt
07.2018 - 11.2023
Mental Health Specialist
Lutheran Social Services of Wisconsin and Upper Michigan, Inc.
10.2016 - 07.2018
High school diploma -
Coleman High School
Bachelor of Science - Human Development & Business Administration
University of Wisconsin-Green Bay