Kat Elsea
Davenport,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
Work History
Receptionist
Paws & Claws Veterinary Clinic
Clermont, FL
03.2025 - Current
- Engaged with clients and coordinated call handling to maintain high standards of customer service.
- Organized and streamlined clinic calendar and appointment scheduling to enhance operational efficiency.
- Streamlined processing of patient records and ensured accurate filing systems for efficient access.
- Facilitated client check-ins and discharge procedures alongside veterinarians and technicians to enhance service quality.
Remote Scheduler
Fallen Heroes Tattoo & Piercing
Colorado Springs, CO
10.2023 - 01.2025
- Managed client appointment coordination via email and social media to foster a seamless and positive client experience.
- Advised clients on available service options, contributing to improved customer satisfaction and retention.
- Advocated for approximately forty service providers across two locations.
Shop Manager
Living Canvas Art Company
Clermont, FL
07.2020 - 09.2023
- Directed daily shop activities to enhance client experience through effective appointment management, payment processing, and ensuring a hygienic environment.
- Implemented rigorous safety measures to uphold sanitation, sterilization, and biohazard storage standards.
- Implemented strategic cost control initiatives and optimized inventory processes to sustain profitability amid economic challenges.
- Ensured precision in payroll processing and bookkeeping to support financial integrity.
Cashier/Customer Service Staff
Publix Supermarkets
Davenport, FL
02.2020 - 07.2020
- Delivered excellent service by scanning products, managing payment transactions, and fostering a welcoming atmosphere for shoppers.
- Oversaw customer service operations, ensuring efficient handling of specialty transactions such as tobacco, alcohol, lottery sales, returns, and money services.
- Executed cash office opening and closing procedures with precision.
Front End Manager
Lucky's Market
Central Florida
02.2018 - 02.2020
- Directed front-end operations to optimize checkout efficiency and enhance customer satisfaction.
- Mentored and trained staff on best practices for customer service and register operations.
- Streamlined front end workflows, reducing wait times and enhancing overall efficiency.
- Coordinated scheduling for front end team, optimizing coverage during peak hours.
- Assumed responsibility as manager on duty upon request from store management.
- Supported operational expansion by assisting in the launch of seven new store locations and fostering company culture within new teams.
Cashier/Customer Service Staff
Publix Supermarkets
Kissimmee, FL
12.2015 - 02.2018
Retail Guest Service Manager
Walt Disney World Resort
Lake Buena Vista, FL
09.2012 - 10.2015
- Led guest service initiatives to enhance visitor experience and satisfaction across multiple park retail areas.
- Attended to guest needs, responding to questions, complaints and escalations.
- Enhanced management capabilities through training in scheduling, convention procedures, sales leadership strategies, and safety improvement measures.
Education
Master of Fine Arts - Popular Fiction And Publishing
Emerson College
Boston, MA05-2024
Master of Arts - Creative Writing With A Concentration in Fiction
Southern New Hampshire University
Manchester11-2021
Bachelor of Arts - Creative Writing With A Minor in Cinema Studies
University of Central Florida
Orlando, FL05-2010
Skills
- Microsoft Office
- Matra, RetailX, ISS45, ACE, Square, Avimark POS/Back Office Systems
- Cast Deployment System
- Workbrain Time Recording System
- Leader Time Plan
- Kronos Workforce Central
- TalentReef Manager Portal
- Profit Trax Smart Retail Solutions
- Inspire by STX Scheduling Program
- Wix Website Design Tools
Timeline
Receptionist
Paws & Claws Veterinary Clinic
03.2025 - Current
Remote Scheduler
Fallen Heroes Tattoo & Piercing
10.2023 - 01.2025
Shop Manager
Living Canvas Art Company
07.2020 - 09.2023
Cashier/Customer Service Staff
Publix Supermarkets
02.2020 - 07.2020
Front End Manager
Lucky's Market
02.2018 - 02.2020
Cashier/Customer Service Staff
Publix Supermarkets
12.2015 - 02.2018
Retail Guest Service Manager
Walt Disney World Resort
09.2012 - 10.2015
Master of Fine Arts - Popular Fiction And Publishing
Emerson College
Master of Arts - Creative Writing With A Concentration in Fiction
Southern New Hampshire University
Bachelor of Arts - Creative Writing With A Minor in Cinema Studies
University of Central Florida