Mobile Guide
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with patients to promote positive experiences.
- Improved overall patient satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for patients.
- Responsible for high quality patient customer service, retrieving patient information from the State Registry, and maintaining confidential and HIPAA compliant paperwork
- Obtained the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with the State Registry
- Recorded each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
- Responded to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
- Maintained a basic understanding of the Cannabis based therapeutics, and services provided at Surterra
- Educated patients on the processes of registration, renewals, and lost registration documents
- Ensured all patient files are current and required documentation is on file and follows all guidelines issued by the State